Global Payments

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of Global Payments Point of Sale (POS) client relationships, driving retention and strengthening partnerships. Lead consultative conversations to uncover needs, solve challenges, and align solutions with client business goals. Identify growth opportunities by matching clients with relevant products and services, including at-risk account retention strategies. Use competitive insights, pricing analysis, and client feedback/attrition trends to improve retention performance and overall portfolio visibility.

Location: Oklahoma City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive portfolio retention by building trusted client relationships that strengthen loyalty and reduce attrition.
•Conduct consultative conversations to uncover needs, address challenges, and align solutions with client business goals.
•Identify growth opportunities by recommending relevant products and services that expand account value.
•Lead retention strategies for at-risk accounts by partnering across teams to protect revenue and strengthen relationships.
•Maintain accurate portfolio visibility through disciplined account management to enable informed decisions.

Key Requirements

•Experience managing client relationships, customer success, account retention, or portfolio management responsibilities.
•Demonstrated ability to influence client decisions and deliver measurable retention, growth, or customer satisfaction results.
•Strong analytical and problem-solving skills to interpret data, identify trends, and recommend solutions.
•Confidence communicating with stakeholders and leading value-based conversations that build trust.
•Experience using CRM platforms, preferably Salesforce, to manage client insights and business opportunities.

Skills:Analytical thinkingProblem-solvingCommunicationStakeholder managementOrganization

Tech Stack:SalesforceCRM

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Oklahoma City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive portfolio retention by building trusted client relationships that strengthen loyalty and reduce attrition.
•Conduct consultative conversations to uncover needs, address challenges, and align solutions with client business goals.
•Identify growth opportunities by recommending relevant products and services that expand account value.
•Lead retention strategies for at-risk accounts by partnering across teams to protect revenue and strengthen relationships.
•Maintain accurate portfolio visibility through disciplined account management to enable informed decisions.

Key Requirements

•Experience managing client relationships, customer success, account retention, or portfolio management responsibilities.
•Demonstrated ability to influence client decisions and deliver measurable retention, growth, or customer satisfaction results.
•Strong analytical and problem-solving skills to interpret data, identify trends, and recommend solutions.
•Confidence communicating with stakeholders and leading value-based conversations that build trust.
•Experience using CRM platforms, preferably Salesforce, to manage client insights and business opportunities.

Skills:Analytical thinkingProblem-solvingCommunicationStakeholder managementOrganization

Tech Stack:SalesforceCRM

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn