Customer Success Manager

Global Payments
Oklahoma City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Analytical thinking","Problem-solving","Communication","Stakeholder management","Organization"]

Own a portfolio of Global Payments Point of Sale (POS) client relationships, driving retention and strengthening partnerships. Lead consultative conversations to uncover needs, solve challenges, and align solutions with client business goals. Identify growth opportunities by matching clients with relevant products and services, including at-risk account retention strategies. Use competitive insights, pricing analysis, and client feedback/attrition trends to improve retention performance and overall portfolio visibility.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live

Job Summary

Own a portfolio of Global Payments Point of Sale (POS) client relationships, driving retention and strengthening partnerships. Lead consultative conversations to uncover needs, solve challenges, and align solutions with client business goals. Identify growth opportunities by matching clients with relevant products and services, including at-risk account retention strategies. Use competitive insights, pricing analysis, and client feedback/attrition trends to improve retention performance and overall portfolio visibility.
Location: Oklahoma City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive portfolio retention by building trusted client relationships that strengthen loyalty and reduce attrition.
  • •Conduct consultative conversations to uncover needs, address challenges, and align solutions with client business goals.
  • •Identify growth opportunities by recommending relevant products and services that expand account value.
  • •Lead retention strategies for at-risk accounts by partnering across teams to protect revenue and strengthen relationships.
  • •Maintain accurate portfolio visibility through disciplined account management to enable informed decisions.

Key Requirements

  • •Experience managing client relationships, customer success, account retention, or portfolio management responsibilities.
  • •Demonstrated ability to influence client decisions and deliver measurable retention, growth, or customer satisfaction results.
  • •Strong analytical and problem-solving skills to interpret data, identify trends, and recommend solutions.
  • •Confidence communicating with stakeholders and leading value-based conversations that build trust.
  • •Experience using CRM platforms, preferably Salesforce, to manage client insights and business opportunities.
Skills:Analytical thinkingProblem-solvingCommunicationStakeholder managementOrganization
Tech Stack:SalesforceCRM

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn