CSM (North America)

Polar
New York
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Relationship management","Negotiation","Customer focus"]

This customer-success role acts as the strategic bridge between Polar Analytics and 50-70 merchant accounts. You’ll drive onboarding, adoption, expansion, and renewal, run quarterly business reviews, identify expansion opportunities, influence product direction with field insights, and onboard merchants to achieve full product fluency while maintaining a revenue- and retention-focused mindset.

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FursaFursa
Polar
Polar
4 months ago

CSM (North America)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

This customer-success role acts as the strategic bridge between Polar Analytics and 50-70 merchant accounts. You’ll drive onboarding, adoption, expansion, and renewal, run quarterly business reviews, identify expansion opportunities, influence product direction with field insights, and onboard merchants to achieve full product fluency while maintaining a revenue- and retention-focused mindset.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of 50-70 accounts end-to-end (onboarding → adoption → expansion → renewal)
  • •Run QBRs that change how brands think about their data, not just review dashboards
  • •Spot expansion opportunities before anyone asks and close them alongside Sales
  • •Turn customer problems into product improvements — your field insights shape our roadmap
  • •Onboard new merchants hands-on and ensure they graduate to full product fluency

Key Requirements

  • •3-5+ years in Customer Success at a B2B SaaS company
  • •Experience with the Shopify ecosystem is a strong plus
  • •Experience managing high account volumes
  • •Ability to think in terms of revenue and retention (not tickets/NPS)
  • •Experience serving ecommerce brands is preferred
Experience:3-5 yearsEcommerceSaaSB2B
Skills:CommunicationProblem-solvingRelationship managementNegotiationCustomer focus
Tech Stack:Shopify

Company Brief

Polar
Provides a no-code, first-party data analytics platform for DTC and Shopify brands to combine marketing, sales, and product data into actionable dashboards and revenue-driving insights without engineering effort.
Industry: Data Infrastructure
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2021
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor