Contract IT Specialist

Customer
Oregon
Workplace: RemoteContractUSD 46 - 54 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Documentation","Communication","Responsiveness","Reliability"]

Support a globally distributed IT team in a hands-on contract role across tier 1–2 support and day-to-day IT operations in a fully remote, SaaS-first environment. Triage and resolve requests, manage onboarding/offboarding workflows, and maintain identity and access (SSO, provisioning, role-based access). Help keep devices secure using MDM (patching, endpoint protection, configuration) and assist with SOC 2, ISO, and HIPAA evidence and access review requests, while keeping documentation current.

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Customer
Customer
4 days ago

Contract IT Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support a globally distributed IT team in a hands-on contract role across tier 1–2 support and day-to-day IT operations in a fully remote, SaaS-first environment. Triage and resolve requests, manage onboarding/offboarding workflows, and maintain identity and access (SSO, provisioning, role-based access). Help keep devices secure using MDM (patching, endpoint protection, configuration) and assist with SOC 2, ISO, and HIPAA evidence and access review requests, while keeping documentation current.
Location: Oregon
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity.
  • •Support employee lifecycle workflows (onboarding, offboarding, role changes) and help improve them.
  • •Maintain identity and access management tasks including provisioning and SSO, with group and role-based access.
  • •Keep the device fleet healthy via MDM, covering compliance, endpoint protection, patching, and configuration.
  • •Respond to SOC 2, ISO, and HIPAA compliance requests by collecting evidence, preparing access reviews, and ensuring control adherence.

Pay and Benefits

Salary: USD 46 - 54 hourly

Key Requirements

  • •3+ years of IT support, systems administration, or IT operations experience, ideally in a remote-first SaaS company.
  • •Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar).
  • •Experience with identity and access management, including provisioning, SSO, and role-based access (e.g., Okta).
  • •Ability to use scripting or workflow tools to automate repetitive tasks.
  • •Strong troubleshooting on macOS (Windows is a plus).
Experience:3+ yearsRemote-first SaaS
Skills:TroubleshootingDocumentationCommunicationResponsivenessReliability
Languages:English
Tech Stack:MDMKandjiJamfIntuneOktaSSOMacOSWindowsSOC 2ISOHIPAAIdentity and access managementRole-based accessEndpoint protectionPatchingSSO provisioningMDM compliance

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor