RTX

1 month ago

Gestionnaire du service client MRO (Gestionnaire des événements ROCS) | MRO Customer Service Manager (ROCS Event Manager)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead the MRO (Maintenance, Repair & Operations) customer service function at the Saint-Hubert factory, ensuring on-time support for production lines and maintenance. Partner with production, maintenance, and engineering to manage service delivery, escalations, and process improvements, while mentoring a team and aligning with RTX’s quality standards. Requires extensive experience in a related engineering field.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead the MRO customer service function at the Saint-Hubert factory, ensuring effective service delivery to production and maintenance teams
•Collaborate with production, maintenance, and engineering to resolve issues and drive continuous improvement
•Manage customer service processes, escalations, and performance metrics to meet quality standards
•Mentor and supervise frontline staff and coordinate with manufacturing operations
•Ensure compliance with RTX policies and safety standards in a manufacturing setting

Key Requirements

•University degree or equivalent with a minimum of 7-10 years of relevant experience
•Strong knowledge in related disciplines and ability to identify links and implications on projects, programs or systems
•Experience in project management
•Knowledge of on-site/factory work environments

Experience:ManufacturingIndustrialAerospace

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Languages:FrenchEnglish

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

Loading job details...

Preparing the role view and application actions.

RTX