Scaled Adoption Manager

Own a portfolio of accounts at scale to drive customer adoption and value realization. You’ll run short-term, adoption-focused engagements, proactively engage customers and partners via telephony and digital campaigns, and use deep product knowledge to resolve issues and recommend next steps. Measure success through net revenue retention, reduced churn, and increased product usage, while analyzing usage/health data and collaborating cross-functionally to mitigate risk and improve the customer experience.