12 hours ago

Conversational AI Large Model Researcher-Global E-commerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Research and build an LLM-based customer service chatbot for TikTok and Douyin e-commerce. Design a multi-agent framework with planning, reply, and tool agents to manage the full inquiry process, from demand understanding and guideline-constrained solution negotiation to tool execution and feedback. Address key challenges including compliance with service guidelines, dynamic real-time adaptation, self-reflection for decision refinement, and complex multimodal image processing.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Key Responsibilities

•Develop an LLM-based customer service chatbot to handle the full user inquiry process, including clarification, negotiation of solutions, and execution.
•Design a multi-agent LLM framework with planning-agent, reply-agent, and tool-agent to collaborate across the service workflow.
•Ensure reply-agent outputs comply with platform service guidelines and reduce hallucinations and excessive improvisation.
•Enable planning-agent to identify user demands and scenarios and incorporate relevant guidelines, constraints, and risk recognition.
•Implement tool-agent capabilities for validating tool legality, interpreting tool interaction results, managing action dependencies, and improving multimodal image handling.

Key Requirements

•PhD degree, preferably in computer science, software engineering, artificial intelligence, mathematics, or related fields.
•Strong foundation in machine learning, including deep learning, multimodal models, generative models, and related technologies.
•Proficiency with machine learning frameworks such as PyTorch and TensorFlow, plus strong coding skills.
•Experience with multimodal large models, especially for long-text processing or film/television drama domains.
•Published papers in top-tier computer science conferences/journals (e.g., NeurIPS, ICML, CVPR, ICCV, ECCV, IJCAI, AAAI, KDD, SIGIR, WWW, ACL, PAMI, IJCV) or competition experience.

Education:PhD / Doctorate

Skills:Self-supervisionMathematical ability

Tech Stack:LLMDeep learningMultimodal modelsGenerative modelsPyTorchTensorFlow

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

12 hours ago

Conversational AI Large Model Researcher-Global E-commerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Key Responsibilities

•Develop an LLM-based customer service chatbot to handle the full user inquiry process, including clarification, negotiation of solutions, and execution.
•Design a multi-agent LLM framework with planning-agent, reply-agent, and tool-agent to collaborate across the service workflow.
•Ensure reply-agent outputs comply with platform service guidelines and reduce hallucinations and excessive improvisation.
•Enable planning-agent to identify user demands and scenarios and incorporate relevant guidelines, constraints, and risk recognition.
•Implement tool-agent capabilities for validating tool legality, interpreting tool interaction results, managing action dependencies, and improving multimodal image handling.

Key Requirements

•PhD degree, preferably in computer science, software engineering, artificial intelligence, mathematics, or related fields.
•Strong foundation in machine learning, including deep learning, multimodal models, generative models, and related technologies.
•Proficiency with machine learning frameworks such as PyTorch and TensorFlow, plus strong coding skills.
•Experience with multimodal large models, especially for long-text processing or film/television drama domains.
•Published papers in top-tier computer science conferences/journals (e.g., NeurIPS, ICML, CVPR, ICCV, ECCV, IJCAI, AAAI, KDD, SIGIR, WWW, ACL, PAMI, IJCV) or competition experience.

Education:PhD / Doctorate

Skills:Self-supervisionMathematical ability

Tech Stack:LLMDeep learningMultimodal modelsGenerative modelsPyTorchTensorFlow

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn