Customer Service Support - German language

Emerson
Debrecen
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer-focused","Problem-solving","Relationship-building","Ownership","Organizational skills","Time management","Accuracy","Decision-making","Process improvement","Coaching"]

Manage customer orders, product returns, quotations, and pre-sales and post-booking activities with high accuracy. Handle inbound and outbound customer interactions via phone, email, and chat to resolve inquiries and provide timely support. Partner with sales and collaborate cross-functionally to remove obstacles across the customer lifecycle. Maintain customer records and deliver consistent service in line with SLAs, quality standards, KPIs, and continuous improvement initiatives.

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FursaFursa
Emerson
Emerson
1 day ago

Customer Service Support - German language

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage customer orders, product returns, quotations, and pre-sales and post-booking activities with high accuracy. Handle inbound and outbound customer interactions via phone, email, and chat to resolve inquiries and provide timely support. Partner with sales and collaborate cross-functionally to remove obstacles across the customer lifecycle. Maintain customer records and deliver consistent service in line with SLAs, quality standards, KPIs, and continuous improvement initiatives.
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer orders, product returns, quotations, and pre-sales and post-booking activities with accuracy and attention to detail.
  • •Handle inbound and outbound customer interactions via phone, email, and chat to resolve standard and complex inquiries.
  • •Partner with sales by supporting opportunity management activities and fulfilling operational requests across the customer lifecycle.
  • •Maintain and update customer records to ensure data integrity and accuracy across business systems.
  • •Meet SLAs, service standards, productivity targets, and KPIs; identify process enhancements and appropriately escalate issues when needed.

Key Requirements

  • •Bachelor's degree or equivalent combination of education, training, and relevant customer service experience.
  • •Experience in customer service, customer operations, shared services, order management, or a related business support environment.
  • •Strong written and verbal English communication skills, with the ability to communicate professionally with customers and cross-functional teams.
  • •Strong organizational and time-management skills to manage multiple priorities, with sound judgment and initiative.
  • •Proficiency using business applications, productivity tools, and customer support systems; ability to learn enterprise software platforms.
Education:Bachelor's
Skills:Customer-focusedProblem-solvingRelationship-buildingOwnershipOrganizational skillsTime managementAccuracyDecision-makingProcess improvementCoaching
Languages:EnglishGerman
Tech Stack:OracleSalesforce (SFDC)Customer support systemsEnterprise resource planning (ERP)Business applicationsProductivity toolsKnowledge management (KCS)

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn