Customer Service Advisor

Serve as the primary point of contact for service customers at Carvana’s Chrysler, Dodge, Jeep, and Ram dealerships. Greet customers, consult on vehicle concerns, document issues on Repair Orders, and advise on recommended maintenance using OEM guidance and vehicle history. Provide accurate cost and time estimates, keep customers updated on repair status, coordinate with technicians and parts, and follow up post-service to ensure satisfaction and survey completion.