Lead - Solution Engineer

Freshworks
San Mateo
Workplace: HybridFull timeUSD 143,565 - 177,345 annuallyFunction: Administration & Executive AssistanceExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Presentation","Cross-functional collaboration","Time management","Problem-solving"]

Lead customer-facing solution engineering for Freshworks’ Enterprise GTM in North America. Partner with enterprise customers to understand critical business challenges, run discovery and requirement gathering, and deliver compelling product demonstrations for active deals. Translate customer needs into clear presentations of Freshworks’ ITSM/ITAM/ITOM/ESM value across diverse audiences, while continuously improving your skills in a fast-paced, high-growth environment.

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Freshworks
Freshworks
1 month ago

Lead - Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Lead customer-facing solution engineering for Freshworks’ Enterprise GTM in North America. Partner with enterprise customers to understand critical business challenges, run discovery and requirement gathering, and deliver compelling product demonstrations for active deals. Translate customer needs into clear presentations of Freshworks’ ITSM/ITAM/ITOM/ESM value across diverse audiences, while continuously improving your skills in a fast-paced, high-growth environment.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Enterprise customers to identify and address their most critical business challenges.
  • •Support the sales team with discovery calls and product demonstrations for active deals.
  • •Gather requirements to clearly define customer problems.
  • •Build and present compelling demonstrations of Freshworks products.
  • •Articulate the value of Freshworks solutions to diverse audiences.

Pay and Benefits

Salary: USD 143,565 - 177,345 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsurancePaid LeaveEquityEsppParental LeaveAdoption LeaveCommuter BenefitsWellness StipendFlexible Spending

Key Requirements

  • •6-8 years of Solution Engineering experience.
  • •Excellent soft skills with strong presentation ability for daily use.
  • •Ability to work cross-functionally to address business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •Preferably a Bachelor’s degree and experience selling SaaS to SLED/Manufacturing customers or ITSM platforms.
Experience:6-8 yearsSaaSITSMITAMITOMESM
Education:Bachelor's
Skills:CommunicationPresentationCross-functional collaborationTime managementProblem-solving
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor