Smithfield Foods

2 weeks ago

Associate Customer Success Specialist (Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the customer order-to-delivery lifecycle for top corporate accounts, collaborating with Supply Chain, Transportation, Distribution Centers, and Plants to protect highest case fill rates and on-time delivery. Identify root causes of shortages, propose recovery options, and prioritize orders using order management policies. Build trusted customer relationships through clear communication, maintain accurate account notes and master data, and support loss prevention by addressing incorrect or rejected orders.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage the full life cycle of orders from entry to delivery for domestic and international orders, collaborating with Supply Chain to reduce shortages and late deliveries.
•Address customer shortages by identifying root causes and presenting recovery options; partner with Transportation for timely updates and truck utilization goals.
•Ensure adherence to order management policies (lead times, minimums, cut-off times) and maintain accurate Customer Master Data.
•Develop trusting customer relationships via clear, timely communication; handle high volumes of requests and resolve issues promptly.
•Promote strategic account growth by increasing order size and direct plant shipments, representing customer interests across departments and defusing high-pressure situations.

Key Requirements

•Bachelor's degree from an accredited four-year college or university, or an equivalent combination of education and experience, required.
•Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester.
•Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
•Ability to multi-task and handle competing priorities every day.
•Ability to work evenings and weekends, when required.

Education:Bachelor's

Skills:Problem-solvingCommunicationMulti-taskingConflict managementConfidentiality

Tech Stack:Microsoft OfficeOutlookExcelPowerPoint

Company Brief

Smithfield Foods

Produces pork and packaged meat products, operating integrated hog production, processing, and branded food businesses. It supplies retail, foodservice, and export markets across the United States and internationally.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Smithfield, United States

Founded: 1936

Website LinkedIn

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Smithfield Foods

2 weeks ago

Associate Customer Success Specialist (Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage the full life cycle of orders from entry to delivery for domestic and international orders, collaborating with Supply Chain to reduce shortages and late deliveries.
•Address customer shortages by identifying root causes and presenting recovery options; partner with Transportation for timely updates and truck utilization goals.
•Ensure adherence to order management policies (lead times, minimums, cut-off times) and maintain accurate Customer Master Data.
•Develop trusting customer relationships via clear, timely communication; handle high volumes of requests and resolve issues promptly.
•Promote strategic account growth by increasing order size and direct plant shipments, representing customer interests across departments and defusing high-pressure situations.

Key Requirements

•Bachelor's degree from an accredited four-year college or university, or an equivalent combination of education and experience, required.
•Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester.
•Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
•Ability to multi-task and handle competing priorities every day.
•Ability to work evenings and weekends, when required.

Education:Bachelor's

Skills:Problem-solvingCommunicationMulti-taskingConflict managementConfidentiality

Tech Stack:Microsoft OfficeOutlookExcelPowerPoint

Company Brief

Smithfield Foods

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Smithfield, United States

Founded: 1936

Website LinkedIn