Patient Care Coordinator-Scottsdale, AZ

Sonova
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Professional communication","Relationship building","Customer service","Attention to detail","Inventory management"]

Coordinate day-to-day patient care support at a hearing clinic by greeting patients, scheduling appointments, placing follow-up calls, and confirming visits. Handle insurance benefit checks and authorizations, collect intake forms and maintain patient records, and provide first-level support including check-in/out and payments. Support repairs under licensed professionals’ supervision, manage orders and inventory, and assist with community outreach logistics.

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FursaFursa
Sonova
Sonova
15 hours ago

Patient Care Coordinator-Scottsdale, AZ

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Coordinate day-to-day patient care support at a hearing clinic by greeting patients, scheduling appointments, placing follow-up calls, and confirming visits. Handle insurance benefit checks and authorizations, collect intake forms and maintain patient records, and provide first-level support including check-in/out and payments. Support repairs under licensed professionals’ supervision, manage orders and inventory, and assist with community outreach logistics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Greet patients, place outbound scheduling follow-up calls, and collect/maintain patient intake forms and records.
  • •Schedule and confirm appointments and complete insurance benefit checks and authorizations.
  • •Provide first-level patient support, including answering questions, check-in/out, and collecting/process payments.
  • •Support repair processing under the direct supervision of a licensed Hearing Care Professional.
  • •Process patient orders, manage inventory and supply orders, maintain equipment, and assist with monthly community outreach event logistics.

Pay and Benefits

Salary: USD 20 - 22 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveHearing AidsIdentity Theft

Key Requirements

  • •Previous customer service experience is required.
  • •2+ years in a health care environment is preferred.
  • •High School Diploma or equivalent; Associates degree is preferred.
  • •Knowledge of HIPAA regulations and strong professional communication skills.
  • •Experience with Microsoft Office and Outlook; EMR/EHR experience is a plus.
Experience:Healthcare
Education:High School
Skills:Professional communicationRelationship buildingCustomer serviceAttention to detailInventory management
Tech Stack:Microsoft OfficeOutlookEMR/EHRHIPAA

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website