Technical Support Engineer - AMER

BitGo
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Troubleshooting","Teamwork","Cross-functional collaboration","Communication"]

Provide white-glove technical support for client inquiries via phone, email, and chat, delivering fast first responses and resolving issues where possible. Triage and escalate unresolved problems to internal teams while tracking each inquiry to resolution with timely communication. Create and maintain technical and non-technical playbooks, manage multiple open cases, and participate in an on-call rotation to support high-priority queues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
BitGo
BitGo
2 years ago

Technical Support Engineer - AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide white-glove technical support for client inquiries via phone, email, and chat, delivering fast first responses and resolving issues where possible. Triage and escalate unresolved problems to internal teams while tracking each inquiry to resolution with timely communication. Create and maintain technical and non-technical playbooks, manage multiple open cases, and participate in an on-call rotation to support high-priority queues.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Investigate client inquiries and provide white-glove assistance via phone, email, or chat
  • •Provide first response to technical issues and solve where possible
  • •Triage and escalate unresolved issues to internal teams in an effective and empathetic manner
  • •Track customer inquiries through to resolution with timely communication
  • •Develop and maintain technical and non-technical playbooks and manage multiple open inquiries

Pay and Benefits

Perks:Health InsuranceMeal AllowanceCommuter BenefitsRemote WorkWellness StipendSnacksIt Equipment

Key Requirements

  • •Bachelor’s degree in Computer Science or a related field
  • •2+ years of technical support experience, preferably in financial institutions
  • •Strong problem-solving and troubleshooting skills
  • •Ability to collaborate across teams to navigate and resolve issues
  • •Working knowledge of Google apps, Salesforce, and JIRA
Experience:2+ yearsFinancial institutions
Education:Bachelor's in Computer Science
Skills:Problem-solvingTroubleshootingTeamworkCross-functional collaborationCommunication
Tech Stack:Google appsSalesforceJIRACommand-line interfacesPhoneEmailChat

Company Brief

BitGo
Provides institutional-grade cryptocurrency custody, wallet, and security solutions including custody services, hot and cold wallet infrastructure, and compliance tools for exchanges, asset managers, and crypto-native businesses.
Industry: Blockchain & Web3
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Headquarters: Palo Alto, United States
Founded: 2013
WebsiteLinkedIn