BitGo

2 years ago

Technical Support Engineer - AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Investigate and resolve client technical inquiries for digital asset services, providing first response support via phone, email, or chat. Triage and escalate unresolved issues to internal teams, ensuring customers receive timely updates through to resolution. Build and maintain technical and non-technical playbooks, manage multiple open inquiries, and participate in an on-call rotation while working onsite in Bangalore during defined working hours.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate client inquiries and provide white glove assistance via phone, email, or chat.
•Provide first response to technical issues and solve where possible.
•Triage and escalate unresolved issues to appropriate internal teams in an effective and empathetic manner.
•Track customer inquiries through to resolution while maintaining timely communication cadence.
•Develop and maintain technical and non-technical playbooks; manage multiple open inquiries and participate in an on-call rotation.

Pay and Benefits

Perks:It EquipmentMeal AllowanceCommuter BenefitsHealth InsuranceWell-being AllowanceSnacks

Key Requirements

•Graduated with a Computer Science or related bachelor’s degree.
•2+ years of work experience in a technical support setting, preferably within financial institutions.
•Strong problem-solving and troubleshooting skills.
•Ability to navigate issue resolution with cross-functional teams.
•Good understanding of Google apps, Salesforce, and JIRA; technical troubleshooting experience preferred, including comfort with command-line interfaces.

Experience:2+ yearsFinancial institutionsFinancial servicesDigital assetCryptocurrency

Education:Bachelor's in Computer Science

Skills:Problem-solvingTroubleshootingCommunicationTeamworkCross-functional collaboration

Languages:English

Tech Stack:Google appsSalesforceJIRACommand-line interfacesPhoneEmailChat

Company Brief

BitGo

Provides institutional-grade cryptocurrency custody, wallet, and security solutions including custody services, hot and cold wallet infrastructure, and compliance tools for exchanges, asset managers, and crypto-native businesses.

Industry: Blockchain & Web3

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Headquarters: Palo Alto, United States

Founded: 2013

Website LinkedIn

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BitGo

2 years ago

Technical Support Engineer - AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate client inquiries and provide white glove assistance via phone, email, or chat.
•Provide first response to technical issues and solve where possible.
•Triage and escalate unresolved issues to appropriate internal teams in an effective and empathetic manner.
•Track customer inquiries through to resolution while maintaining timely communication cadence.
•Develop and maintain technical and non-technical playbooks; manage multiple open inquiries and participate in an on-call rotation.

Pay and Benefits

Perks:It EquipmentMeal AllowanceCommuter BenefitsHealth InsuranceWell-being AllowanceSnacks

Key Requirements

•Graduated with a Computer Science or related bachelor’s degree.
•2+ years of work experience in a technical support setting, preferably within financial institutions.
•Strong problem-solving and troubleshooting skills.
•Ability to navigate issue resolution with cross-functional teams.
•Good understanding of Google apps, Salesforce, and JIRA; technical troubleshooting experience preferred, including comfort with command-line interfaces.

Experience:2+ yearsFinancial institutionsFinancial servicesDigital assetCryptocurrency

Education:Bachelor's in Computer Science

Skills:Problem-solvingTroubleshootingCommunicationTeamworkCross-functional collaboration

Languages:English

Tech Stack:Google appsSalesforceJIRACommand-line interfacesPhoneEmailChat

Company Brief

BitGo

Industry: Blockchain & Web3

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Headquarters: Palo Alto, United States

Founded: 2013

Website LinkedIn