CRM Executive

Alfardan Group
Doha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Analytical skills","Problem-solving","Collaboration"]

Implement company-wide CRM and CSI initiatives to improve customer value, engagement, and loyalty. Analyze customer data and feedback to find improvement opportunities and create targeted communication strategies. Work with cross-functional teams to align on CRM programs, and monitor results to evaluate effectiveness and recommend enhancements. Serve customers effectively through strong communication, analytical thinking, and customer-focused CRM execution.

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FursaFursa
Alfardan Group
Alfardan Group
1 day ago

CRM Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Implement company-wide CRM and CSI initiatives to improve customer value, engagement, and loyalty. Analyze customer data and feedback to find improvement opportunities and create targeted communication strategies. Work with cross-functional teams to align on CRM programs, and monitor results to evaluate effectiveness and recommend enhancements. Serve customers effectively through strong communication, analytical thinking, and customer-focused CRM execution.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Implement company-wide CRM and CSI initiatives to drive customer engagement and loyalty.
  • •Analyze customer data and feedback to identify areas for improvement.
  • •Develop targeted communication strategies to strengthen customer relationships.
  • •Collaborate with cross-functional teams to ensure alignment on CRM initiatives.
  • •Monitor and evaluate CRM program effectiveness and recommend improvements.

Key Requirements

  • •Fluent in Arabic for effective communication with Arabic-speaking customers.
  • •Proven experience in CRM management and customer communication.
  • •Strong analytical skills to interpret customer data and feedback.
  • •Excellent communication and interpersonal skills.
  • •Ability to collaborate with cross-functional teams; knowledge of CRM tools and systems is a plus.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsAnalytical skillsProblem-solvingCollaboration
Languages:Arabic
Tech Stack:CRM softwareCRM tools

Company Brief

Alfardan Group
Qatar-based diversified family-owned conglomerate with interests across real estate, automotive, jewelry, hospitality, finance, marine, and trading. Operates a portfolio of businesses serving consumer, commercial, and luxury markets in the Gulf region.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Doha, Qatar
Founded: 1954
WebsiteLinkedIn