Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inbound questions via phone, email, and live chat. Assess customer needs, provide accurate guidance, and resolve product or service issues by troubleshooting and following up to ensure resolution. Maintain detailed CRM records, process orders and requests, and coordinate with internal teams. Build strong product knowledge and contribute to team efforts while working in a supportive, customer-focused environment.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customers handling inbound queries via phone, email, and live chat.
•Identify customer needs and provide accurate information, guidance, and solutions.
•Resolve product/service problems by troubleshooting, explaining the best solution, and following up to ensure resolution.
•Maintain detailed and accurate records of customer interactions and complaints in the CRM system.
•Process orders, forms, applications, and requests and coordinate with internal departments for a seamless customer experience.

Pay and Benefits

Salary: USD 15 - 30 hourly

Perks:Health Insurance

Key Requirements

•Proven experience in a customer support or client service role.
•Exceptional written and verbal communication with active listening.
•Strong problem-solving skills and ability to remain calm under pressure.
•Proficiency using CRM systems and the Microsoft Office Suite.
•A high school diploma or equivalent is required.

Education:High School

Skills:Active listeningCommunicationProblem-solvingTime-managementOrganizational skillsMulti-taskingCustomer orientationEmpathyProfessionalism

Tech Stack:CRM systemsMicrosoft Office SuitePhoneEmailLive chat

Company Brief

Qureos

Website

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Qureos

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customers handling inbound queries via phone, email, and live chat.
•Identify customer needs and provide accurate information, guidance, and solutions.
•Resolve product/service problems by troubleshooting, explaining the best solution, and following up to ensure resolution.
•Maintain detailed and accurate records of customer interactions and complaints in the CRM system.
•Process orders, forms, applications, and requests and coordinate with internal departments for a seamless customer experience.

Pay and Benefits

Salary: USD 15 - 30 hourly

Perks:Health Insurance

Key Requirements

•Proven experience in a customer support or client service role.
•Exceptional written and verbal communication with active listening.
•Strong problem-solving skills and ability to remain calm under pressure.
•Proficiency using CRM systems and the Microsoft Office Suite.
•A high school diploma or equivalent is required.

Education:High School

Skills:Active listeningCommunicationProblem-solvingTime-managementOrganizational skillsMulti-taskingCustomer orientationEmpathyProfessionalism

Tech Stack:CRM systemsMicrosoft Office SuitePhoneEmailLive chat

Company Brief

Qureos

Website