Customer Service/Inside Sales Specialist (m/w/d)

DP World
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer orientation","Communication","Structured work","Independent work","Teamwork"]

Serve as the interface between sales, operational teams, and customers, preparing and calculating customer offers from the CRM and manual requests. Coordinate communication across Customer Service, Sales, and operations, follow up on offers, and support business development. Own customer onboarding through implementation, collaborate with product stakeholders and international DP World sites, and maintain reports to ensure high service quality and customer-focused communication.

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FursaFursa
DP World
DP World
2 days ago

Customer Service/Inside Sales Specialist (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the interface between sales, operational teams, and customers, preparing and calculating customer offers from the CRM and manual requests. Coordinate communication across Customer Service, Sales, and operations, follow up on offers, and support business development. Own customer onboarding through implementation, collaborate with product stakeholders and international DP World sites, and maintain reports to ensure high service quality and customer-focused communication.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Create and calculate customer offers based on the CRM system and handle manual inquiries.
  • •Coordinate and communicate between Customer Service, Sales, operations departments, and customers.
  • •Follow up on offers and actively support the sales team in business development.
  • •Manage customer onboarding and accompany new customers during the implementation phase.
  • •Create and maintain reports, analyses, and statistics to ensure service quality and customer-focused communication.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision

Key Requirements

  • •Completed training in forwarding and logistics services or a comparable qualification.
  • •Relevant work experience in forwarding, ideally in an operational role.
  • •Strong customer and service orientation.
  • •Structured, independent, and solution-oriented working style.
  • •Very good German and good English skills (written and spoken).
Experience:LogisticsSpedition
Skills:Customer orientationCommunicationStructured workIndependent workTeamwork
Languages:GermanEnglish
Tech Stack:CRMCargoOne

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor