CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Guide customers through the used-car buying and selling journey, including appraisals, test drives, financing applications, and paperwork. Perform vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning, and coordinate service appointments while reviewing repair order invoices for accuracy. Maintain accurate documentation and payments, collaborate across teams for a seamless experience, and follow CarMax EH&S requirements in a clean, customer-focused work area.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
•Assess vehicle condition and perform cosmetic inspections, documenting details for appraisals and communicating findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Integrity, respect, and teamwork in a fast-paced environment.
•Skilled in balancing customer needs with business goals and following processes accurately.
•High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs.

Education:High School

Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
•Assess vehicle condition and perform cosmetic inspections, documenting details for appraisals and communicating findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Integrity, respect, and teamwork in a fast-paced environment.
•Skilled in balancing customer needs with business goals and following processes accurately.
•High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs.

Education:High School

Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website