Customer Specialist - Full Time

CarMax
Georgia
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers throughout their used-car buying and selling journey by guiding sales conversations, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and ensure vehicles meet CarMax quality standards through cosmetic inspections. Handle administrative paperwork, payment auditing, and coordinate service appointments while reviewing repair orders for accurate billing and partnering across teams to keep the customer experience seamless.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Last checked: 8 hours agoStatus: Live

Job Summary

Support customers throughout their used-car buying and selling journey by guiding sales conversations, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and ensure vehicles meet CarMax quality standards through cosmetic inspections. Handle administrative paperwork, payment auditing, and coordinate service appointments while reviewing repair orders for accurate billing and partnering across teams to keep the customer experience seamless.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers while documenting appraisal details.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
  • •Complete administrative tasks and coordinate service appointments, including reviewing repair order invoices for accurate billing and managing paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid SickPaid HolidaysHoliday Premium

Key Requirements

  • •Strong communication skills representing CarMax and building customer relationships to create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment with strong attention to detail.
  • •Skilled in balancing customer needs with business goals while following processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn