Institutional Client Services (LATAM - 12 Month Contract)

Binance
São Paulo, Mexico City, Bogotá
Workplace: RemoteContractFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Problem-solving","Communication","Ability to work under high pressure","Cross-department collaboration"]

Serve as the primary point of contact for Binance’s highest-value institutional and VIP clients across LATAM, providing prompt support on account and system issues. Assist customers with integrating and using Binance systems, including API-based workflows, and communicate important system and product updates. Coordinate with internal teams (account, finance, risk, and products), collect customer feedback, and help drive project-based product change requests.

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FursaFursa
Binance
Binance
1 day ago

Institutional Client Services (LATAM - 12 Month Contract)

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Binance’s highest-value institutional and VIP clients across LATAM, providing prompt support on account and system issues. Assist customers with integrating and using Binance systems, including API-based workflows, and communicate important system and product updates. Coordinate with internal teams (account, finance, risk, and products), collect customer feedback, and help drive project-based product change requests.
Location: São Paulo, Mexico City, Bogotá
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the point of contact supporting highest-value customers and institutions on Binance products.
  • •Provide dedicated, prompt support to institutional and VIP customers via different communication channels.
  • •Support VIP customers with integrating and using Binance systems, including API usage guidance.
  • •Be the first line support for account and system related issues.
  • •Represent VIP customers to internal teams and collect feedback to manage projects for product change requirements.

Key Requirements

  • •Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
  • •Strong understanding of trading platforms and exchanges, including trading orders and execution processes.
  • •Ability to support client growth and business development in a client manager-style role.
  • •Understanding of crypto derivative trading products (futures knowledge is a plus).
  • •English is mandatory; API trading hands-on experience and crypto concepts (e.g., blockchain transactions) are strong pluses.
Experience:3+ yearsFinancial servicesCryptoDerivatives
Skills:Problem-solvingCommunicationAbility to work under high pressureCross-department collaboration
Languages:English
Tech Stack:API

Company Brief

Binance
Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Bootstrapped
Headquarters: George Town, Cayman Islands
Founded: 2017
WebsiteLinkedIn