Customer Service Delivery Advocate - 4 day work week!

Carvana
Des Moines
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Safety awareness","Self-motivated","Detail-oriented","Teamwork"]

Deliver vehicles to customers’ doors using custom car haulers while providing a great customer experience throughout the handoff. Load and unload vehicles, inspect the hauler, and drive safely while maintaining a clean record. Complete customer paperwork and add thorough notes to the customer tracking system. Work set shifts and rotate days off, with a performance-based pay progression and multiple incentive programs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate - 4 day work week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers while providing a great customer experience throughout the handoff. Load and unload vehicles, inspect the hauler, and drive safely while maintaining a clean record. Complete customer paperwork and add thorough notes to the customer tracking system. Work set shifts and rotate days off, with a performance-based pay progression and multiple incentive programs.
Location: Des Moines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safe and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Requires lifting/carrying/pushing/pulling of items up to 50 lbs and the ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be at least 21, possess a valid driver’s license, pass a drug test, and obtain a DOT Medical Card (Notary and additional state licenses may be required within set timelines).
Experience:2+ years
Skills:Customer-focusedSafety awarenessSelf-motivatedDetail-orientedTeamwork
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn