Manager, Solutions Support Engineering - São Paulo

Wiz
São Paulo
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Leadership","Coaching","Mentoring","Customer advocacy","Communication"]

Lead a global Solutions Support Engineering team and drive world-class technical support for the Wiz platform. Manage, coach, and mentor engineers who handle customer escalations with debugging, networking, system administration, and documentation. Own incident management coordination, improve productivity through automations, and serve as an AI-first technical leader building internal support models and tools to scale support operations.

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FursaFursa
Wiz
Wiz
1 day ago

Manager, Solutions Support Engineering - São Paulo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead a global Solutions Support Engineering team and drive world-class technical support for the Wiz platform. Manage, coach, and mentor engineers who handle customer escalations with debugging, networking, system administration, and documentation. Own incident management coordination, improve productivity through automations, and serve as an AI-first technical leader building internal support models and tools to scale support operations.
Location: São Paulo
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Manage, develop, coach, and mentor a team of Technical Support Engineers providing technical support for the Wiz product.
  • •Own team accountability and performance, including training, onboarding, performance reviews, and employee relations.
  • •Collaborate on high-priority technical escalations with internal teams and customers, and act as a resource for resolution.
  • •Create, maintain, and coordinate incident management requests to product or engineering.
  • •Design and implement automation-driven solutions to scale the support offering, including creating internal or customer-facing technical articles/knowledge base updates.

Key Requirements

  • •Native Brazilian speaker with excellent command of English, both spoken and written.
  • •Must be comfortable working 10am to 7pm BRT.
  • •1+ years of experience managing external technical support teams in a SaaS environment, serving as the ultimate hands-on escalation anchor.
  • •5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
  • •Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.
Experience:SaaSCloudSecurityAI
Skills:LeadershipCoachingMentoringCustomer advocacyCommunication
Languages:English
Tech Stack:AWSAzureGCPKubernetesGoogle Threat IntelligenceClaude CodeAI APIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn