GoCardless

1 month ago

Customer Success Account Manager, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Manage a portfolio of DACH and Benelux merchants (primarily Germany) in GoCardless’ Europe Customer team, owning commercial relationships, driving revenue growth, renewals, and adoption of payment solutions. Partner cross-functionally with product, sales, and risk teams, deliver regular performance insights, and help customers scale using direct debit, real-time payments, and open banking.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and manage a portfolio of DACH customers (150+ customers; $3 million ARR) and drive commercial outcomes.
•Identify, cultivate, and close opportunities to enhance customer engagement and increase transaction volume across the portfolio.
•Mitigate risk including renewals and ensure customer retention.
•Provide regular account performance reports and customer feedback, surfacing insights during Success reviews.
•Gain in-depth knowledge of payment solutions to onboard customers, optimise usage, and demonstrate product value to drive customer success.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityLearning BudgetParental LeaveTime OffMedical CoverWellness Stipend

Key Requirements

•Native German language (or professional level) and fluent English
•Experience working with DACH customers and managing a portfolio of accounts
•Strong listening and verbal communication skills to understand customer needs and respond clearly via video, email, and in-person meetings
•Ability to prioritise time between multiple important and urgent issues and work cross-functionally with other teams
•Proven track record in managing and growing a portfolio of accounts

Experience:PaymentsFintechSaaS

Skills:CommunicationCustomer focusRelationship managementNegotiationProblem-solving

Languages:GermanEnglish

Company Brief

GoCardless

Provides an online payments platform that enables businesses to collect recurring and one-off payments via bank debit (ACH/Direct Debit) across multiple countries, simplifying billing, reconciliation, and global payment workflows.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Website LinkedIn

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GoCardless

1 month ago

Customer Success Account Manager, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and manage a portfolio of DACH customers (150+ customers; $3 million ARR) and drive commercial outcomes.
•Identify, cultivate, and close opportunities to enhance customer engagement and increase transaction volume across the portfolio.
•Mitigate risk including renewals and ensure customer retention.
•Provide regular account performance reports and customer feedback, surfacing insights during Success reviews.
•Gain in-depth knowledge of payment solutions to onboard customers, optimise usage, and demonstrate product value to drive customer success.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityLearning BudgetParental LeaveTime OffMedical CoverWellness Stipend

Key Requirements

•Native German language (or professional level) and fluent English
•Experience working with DACH customers and managing a portfolio of accounts
•Strong listening and verbal communication skills to understand customer needs and respond clearly via video, email, and in-person meetings
•Ability to prioritise time between multiple important and urgent issues and work cross-functionally with other teams
•Proven track record in managing and growing a portfolio of accounts

Experience:PaymentsFintechSaaS

Skills:CommunicationCustomer focusRelationship managementNegotiationProblem-solving

Languages:GermanEnglish

Company Brief

GoCardless

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Website LinkedIn