Customer Service Coordinator

Majid Al Futtaim
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service","Operational efficiency","Brand ambassador"]

Coordinate day-to-day operations of the Customer Service Information Desk in the mall, providing directions and resolving customer inquiries and complaints. Support promotional and loyalty programs by actively promoting SHARE, updating SHARE Wall content, and informing customers about rewards and campaigns. Ensure accurate gift card sales reconciliation, perform stock control and inventory verification, and conduct store visits to validate MID numbers and Salesforce compatibility.

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Majid Al Futtaim
Majid Al Futtaim
5 days ago

Customer Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate day-to-day operations of the Customer Service Information Desk in the mall, providing directions and resolving customer inquiries and complaints. Support promotional and loyalty programs by actively promoting SHARE, updating SHARE Wall content, and informing customers about rewards and campaigns. Ensure accurate gift card sales reconciliation, perform stock control and inventory verification, and conduct store visits to validate MID numbers and Salesforce compatibility.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist customers with directions, mall information, and general inquiries.
  • •Handle and resolve customer complaints professionally, escalating when needed.
  • •Conduct periodic store visits to verify MID numbers and ensure compatibility with Salesforce for Mall Gift Card and SHARE Pay transactions.
  • •Maintain accurate inventory levels, report discrepancies, and perform monthly stock control and inventory verification.
  • •Execute daily Gift Card sales with accurate reconciliation and reporting; promote SHARE and support SHARE Wall and Ambassador program.

Key Requirements

  • •Bachelor’s degree in Business Administration or a relevant field.
  • •2 to 3 years of work experience in customer service in a reputed shopping centre or luxury hotel industry.
  • •Very good English level.
  • •Excellent communication and problem-solving skills.
  • •Experience maintaining customer service desk operations and handling customer inquiries and complaints.
Experience:2-3 yearsCustomer service
Education:Bachelor's in Business Administration
Skills:CommunicationProblem-solvingCustomer serviceOperational efficiencyBrand ambassador
Languages:English
Tech Stack:Salesforce

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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