Customer Service Representative Remote Job

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Listening","Organizational skills","Time management","Teamwork","Independent work"]

Handle inbound customer inquiries via phone, email, and approved channels, providing accurate, timely support. Listen to customer concerns, identify suitable solutions, maintain clean customer records, and follow up to ensure requests are resolved. Triage and escalate complex issues to the right teams, collaborate cross-departmentally, and support administrative/customer-support tasks while protecting confidential information and following service standards.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative Remote Job

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Handle inbound customer inquiries via phone, email, and approved channels, providing accurate, timely support. Listen to customer concerns, identify suitable solutions, maintain clean customer records, and follow up to ensure requests are resolved. Triage and escalate complex issues to the right teams, collaborate cross-departmentally, and support administrative/customer-support tasks while protecting confidential information and following service standards.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries by phone, email, and approved communication channels.
  • •Provide accurate, professional, and timely assistance, listening to concerns and identifying appropriate solutions.
  • •Maintain accurate customer information and service records, and follow up to ensure requests are resolved.
  • •Escalate complex issues to the appropriate department and work closely with colleagues and other departments.
  • •Assist with general administrative and customer-support tasks while following policies, procedures, and service standards.

Key Requirements

  • •Strong verbal and written communication skills.
  • •Friendly, professional, and customer-focused attitude.
  • •Good organizational and time-management skills with strong attention to detail.
  • •Comfortable using a computer, email, and standard office applications.
  • •Ability to manage multiple tasks, prioritize, and learn new systems and procedures.
Experience:Customer serviceRetailHospitalityCall centersAdministrationSales supportData entryOffice support
Skills:CommunicationProblem-solvingListeningOrganizational skillsTime managementTeamworkIndependent work
Tech Stack:EmailComputerStandard office applications

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn