Airport Training Specialist

Qantas Airways
Melbourne
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Communication","Presentation","Coaching","Mentoring","Stakeholder management","Adaptability","Independent working"]

Deliver operational training across the Jetstar airport network, shaping safe, consistent, customer-focused airport operations. Facilitate onboarding, recurrent, compliance, and skills development programs, support new airport start-ups and operational readiness, and coach frontline teams and operational leaders. Identify capability gaps to develop targeted learning solutions, lead upskilling initiatives, evaluate training effectiveness, and drive continuous improvement while partnering with ground service providers and above-wing stakeholders.

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Qantas Airways
Qantas Airways
2 days ago

Airport Training Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver operational training across the Jetstar airport network, shaping safe, consistent, customer-focused airport operations. Facilitate onboarding, recurrent, compliance, and skills development programs, support new airport start-ups and operational readiness, and coach frontline teams and operational leaders. Identify capability gaps to develop targeted learning solutions, lead upskilling initiatives, evaluate training effectiveness, and drive continuous improvement while partnering with ground service providers and above-wing stakeholders.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training

Key Responsibilities

  • •Deliver engaging operational training programs across Jetstar’s airport network.
  • •Facilitate onboarding, recurrent, compliance, and skills development programs for frontline airport teams.
  • •Support new airport start-ups, operational readiness activities, and workforce mobilisation projects.
  • •Coach and mentor team members and operational leaders to strengthen capability and performance.
  • •Evaluate training effectiveness and implement continuous improvement, including training for new procedures and operational changes.
Travel: Extensive travel

Key Requirements

  • •Experience delivering training, facilitating workshops, or leading capability-building in an operational environment.
  • •Background in aviation, airport operations, customer service, or ground operations.
  • •Outstanding communication and presentation skills for engaging diverse audiences.
  • •Demonstrated experience coaching, mentoring, and developing frontline employees.
  • •Certificate IV in Training & Assessment (TAE) is highly regarded.
Skills:CommunicationPresentationCoachingMentoringStakeholder managementAdaptabilityIndependent working
Certifications:Certificate IV in Training & Assessment (TAE)
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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