Client Advisor - MOE

Hermes
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 6+ yearsSkills: ["Empathy","Sincerity","Professionalism","Sales","Team collaboration","Punctuality","Flexibility","Reactivity"]

Welcome clients warmly in-store, build genuine relationships, and identify customer needs to present Hermès product features and benefits. Manage customer follow-up by calling current and potential clients and sharing information about new products and services. Support sales operations with administrative excellence (exchanges, returns, repairs), ensure correct merchandising and stock levels, and contribute ideas to improve daily store running and customer feedback.

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FursaFursa
Hermes
Hermes
1 day ago

Client Advisor - MOE

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Last checked: 2 minutes agoStatus: Live

Job Summary

Welcome clients warmly in-store, build genuine relationships, and identify customer needs to present Hermès product features and benefits. Manage customer follow-up by calling current and potential clients and sharing information about new products and services. Support sales operations with administrative excellence (exchanges, returns, repairs), ensure correct merchandising and stock levels, and contribute ideas to improve daily store running and customer feedback.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients in-store and engage sincerely to build a comfortable connection through conversation.
  • •Present relevant product features and benefits based on identified client needs, including product stories.
  • •Call on current and potential clients to establish and maintain relationships and communicate new products and services.
  • •Oversee merchandising and ensure products are correctly placed, well stocked, and stored/folded to prevent damage.
  • •Support sales management tasks and handle exchanges, returns, and repairs while sharing client feedback and proposing improvements.

Key Requirements

  • •Proven track record in a sales position in luxury retail.
  • •Empathy and sincerity when serving customers.
  • •Professionalism in customer service.
  • •Ability to contribute individually to turnover in the sector.
  • •Familiarity with the products and a positive, flexible, reactive, punctual attitude.
Experience:6+ yearsLuxury retail
Skills:EmpathySincerityProfessionalismSalesTeam collaborationPunctualityFlexibilityReactivity

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn