Senior Retail Associate, Hanoi (Hanoi, 64, VN)

Adidas
Hanoi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Sales orientation","Teamwork","Effective communication","Problem-solving"]

Serve as a core sales team member in-store, delivering an excellent customer shopping experience and driving personal and store KPI targets. Maintain adidas customer service standards, represent the brand spirit, and use product knowledge and seasonal stories to improve conversion and order value. Execute fast, accurate POS transactions, returns, and documentation while keeping visual merchandising standards and loss-prevention practices. Coach new Retail Associates and support store operations and SIC responsibilities when assigned.

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Adidas
Adidas
14 hours ago

Senior Retail Associate, Hanoi (Hanoi, 64, VN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a core sales team member in-store, delivering an excellent customer shopping experience and driving personal and store KPI targets. Maintain adidas customer service standards, represent the brand spirit, and use product knowledge and seasonal stories to improve conversion and order value. Execute fast, accurate POS transactions, returns, and documentation while keeping visual merchandising standards and loss-prevention practices. Coach new Retail Associates and support store operations and SIC responsibilities when assigned.
Location: Hanoi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Drive sales by meeting assigned sales targets and KPI priorities using available in-store resources during shifts.
  • •Deliver adidas customer service standards and represent the adidas brand spirit in all customer and colleague interactions.
  • •Use product and seasonal collection knowledge to advise customers, increase conversion, and promote add-on products and promotions.
  • •Perform accurate POS transactions and handle payments, exchanges/returns, and required documentation while maintaining visual merchandising and store standards.
  • •Support store operations by handling stock and logistics (receiving, inventory, fitting room/stock room) and coaching new Retail Associates; assist store leadership when assigned (including possible Deputy SIC).

Key Requirements

  • •1–2+ years of retail experience (preferably sports, fashion, footwear) or high-pace customer service environments.
  • •Experience supporting onboarding of new staff, coordinating shifts, or assisting store operations as assigned by management.
  • •Completed high school education (THPT trở lên); preferred retail management-related certificates/training.
  • •Strong sales, product consultation, and customer care skills.
  • •Ability to guide/support teammates, handle situations, use POS/sales systems, and basic Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience:1-2 yearsRetailSportsFashionCustomer service
Education:High School
Skills:Customer focusSales orientationTeamworkEffective communicationProblem-solving
Languages:VietnameseEnglish
Tech Stack:POSMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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