Sr. Program Manager – Contact Center Transformation

Lead end-to-end contact center transformation programs, managing multiple concurrent projects across scope, schedule, budget, and quality. Partner with business leaders, technology teams, operations, and external partners to define objectives and execution plans. Drive program governance through status reporting, risk and issue management, and executive communications, while leading cross-functional geographically distributed teams. Work closely with contact center operations to improve customer experience, operational efficiency, and workforce performance.