Product Manager, Customer Support API Platform

HP
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 8+ yearsSkills: ["Stakeholder management","Communication","Influence","Strategic planning","Data-driven improvement","Cross-functional collaboration"]

Define the vision, strategy, and roadmap for a Customer Support API Platform that connects customer support experiences with applications, partners, and AI-powered services. Partner across business, engineering, architecture, and operations to deliver secure, scalable, reusable platform capabilities. Drive API adoption and developer engagement, set standards and governance, establish success metrics using data, and enable AI, automation, analytics, and digital experiences at global scale.

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FursaFursa
HP
HP
1 day ago

Product Manager, Customer Support API Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Define the vision, strategy, and roadmap for a Customer Support API Platform that connects customer support experiences with applications, partners, and AI-powered services. Partner across business, engineering, architecture, and operations to deliver secure, scalable, reusable platform capabilities. Drive API adoption and developer engagement, set standards and governance, establish success metrics using data, and enable AI, automation, analytics, and digital experiences at global scale.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
  • •Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
  • •Drive API adoption and developer engagement across internal and external consumers.
  • •Partner with engineering teams to deliver reliable, secure, and scalable platform services.
  • •Establish API standards, governance, security, and operational excellence practices, using success metrics to improve outcomes.

Key Requirements

  • •8+ years of experience in product management, platform management, software engineering, or related technology roles.
  • •Experience managing APIs, integration platforms, or developer-facing products.
  • •Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
  • •Ability to translate strategy into product roadmaps and delivered outcomes.
  • •Experience working in Agile and cross-functional product teams.
Experience:8+ yearsPlatformAPIsIntegrationDeveloper-facing productsEnterpriseCloudMicroservicesAI-enabled services
Skills:Stakeholder managementCommunicationInfluenceStrategic planningData-driven improvementCross-functional collaboration
Tech Stack:APIsAPI designIntegration platformsCloud platformsMicroservicesAIAutomationAnalyticsAgile

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn