Client Relationship Consultant (Banker) - Belleville, IL - Fairview Heights, IL Area

U.S. Bancorp
Illinois
Full timeUSD 20.25 - 24.75Function: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Proactive outreach","Client communication","Relationship building"]

Build strong relationships with customers through in-person, appointment, and virtual outreach using a digital-first mindset. Assess banking needs, process account information and basic transactions, educate customers on deposit and loan products, and recommend solutions aligned to goals. Partner with branch teams to deliver an optimal client experience, open accounts, complete service requests, and submit credit applications, while maintaining knowledge of consumer and business banking and digital self-service.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 month ago

Client Relationship Consultant (Banker) - Belleville, IL - Fairview Heights, IL Area

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Build strong relationships with customers through in-person, appointment, and virtual outreach using a digital-first mindset. Assess banking needs, process account information and basic transactions, educate customers on deposit and loan products, and recommend solutions aligned to goals. Partner with branch teams to deliver an optimal client experience, open accounts, complete service requests, and submit credit applications, while maintaining knowledge of consumer and business banking and digital self-service.
Location: Illinois
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Foster client relationships through proactive outreach and follow-up via multiple channels (in-person, by appointment, and virtually).
  • •Assess and support customers’ banking needs by obtaining and processing customer and account information and recommending suitable deposit and loan solutions.
  • •Maintain working knowledge of consumer and business banking products and services, including digital products and self-service options.
  • •Provide a consistent client experience by greeting clients, processing basic transactions, opening accounts, and completing service requests.
  • •Proactively educate clients on emerging and self-service digital products and services and partner with branch team members to serve clients with operational excellence and accuracy.

Pay and Benefits

Salary: USD 20.25 - 24.75
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kPaid LeavePaid HolidaysAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Typically 3 to 4 years of retail banking experience (or a combination of experience and training).
  • •Proven ability to build and foster client relationships through proactive outreach and follow-up.
  • •Ability to effectively engage and communicate with clients, identifying and addressing their true needs.
  • •Proven customer service and interpersonal skills, including experience using and demonstrating digital products and self-service technologies.
Experience:Financial services
Education:High School
Skills:Customer serviceInterpersonal skillsProactive outreachClient communicationRelationship building
Licenses:NMLS registration

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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