Coordinator, Payroll Client Services

Remote
Pakistan
Workplace: RemoteFull timeUSD 19,650 - 49,700 annuallyFunction: Executive & General ManagementSkills: ["Attention to detail","Clear communication","Problem-solving","Customer service","Process adherence"]

Resolve payroll-related customer inquiries and support smooth payroll operations by following established workflows and escalation paths. You’ll respond to clients via email, chat, and phone while meeting SLAs, diagnose issues using tools and documentation, and clearly document resolutions. The role emphasizes customer communication, consistent execution of support processes, and ongoing learning of payroll concepts, rules, and compliance in supported regions.

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FursaFursa
Remote
Remote
5 days ago

Coordinator, Payroll Client Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Resolve payroll-related customer inquiries and support smooth payroll operations by following established workflows and escalation paths. You’ll respond to clients via email, chat, and phone while meeting SLAs, diagnose issues using tools and documentation, and clearly document resolutions. The role emphasizes customer communication, consistent execution of support processes, and ongoing learning of payroll concepts, rules, and compliance in supported regions.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
  • •Respond to customers via email, chat, and phone in line with defined SLAs.
  • •Gather information to diagnose payroll issues accurately and escalate complex cases using defined workflows.
  • •Update customers on issue status, clarify payroll/process questions in customer-friendly terms, and maintain professional communication.
  • •Follow internal workflows and documentation to resolve cases consistently, document outcomes, and improve processes by identifying recurring gaps.

Pay and Benefits

Salary: USD 19,650 - 49,700 annually
Perks:Remote WorkPaid LeaveParental LeaveHealth InsuranceEquityHome OfficeLearning BudgetGym Membership

Key Requirements

  • •Learn payroll processes and master support workflows to resolve standard payroll issues efficiently.
  • •Use established documentation and escalation paths to diagnose payroll problems accurately using available tools and customer information.
  • •Provide clear, professional communication with customers in written and verbal channels.
  • •Follow internal workflows and support documentation to execute cases consistently and document ticket outcomes.
  • •Develop foundational payroll expertise, including payroll rules and compliance considerations in supported regions.
Skills:Attention to detailClear communicationProblem-solvingCustomer serviceProcess adherence
Languages:English

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn