Valuation Manager, Fine Jewelry & Watches (Appraiser/Authenticator) - Palo Alto

RealReal
Palo Alto
Workplace: OnsiteFull timeUSD 82,000 - 100,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Attention to detail","Problem-solving","Communication","Presentation skills","Client service"]

Own end-to-end valuations and authentication of fine jewelry and watches for clients visiting the retail store via appointment or walk-in. Provide consultative, white-glove pricing guidance to consignors, customers, and internal partners, using industry tools to support acceptance standards. Track sell-through performance, appointment-to-consignment conversion metrics, and stay current on pricing trends by collaborating with Pricing and Authentication teams. Occasionally support supply events through on-site valuations and remote pricing initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
RealReal
RealReal
1 month ago

Valuation Manager, Fine Jewelry & Watches (Appraiser/Authenticator) - Palo Alto

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end valuations and authentication of fine jewelry and watches for clients visiting the retail store via appointment or walk-in. Provide consultative, white-glove pricing guidance to consignors, customers, and internal partners, using industry tools to support acceptance standards. Track sell-through performance, appointment-to-consignment conversion metrics, and stay current on pricing trends by collaborating with Pricing and Authentication teams. Occasionally support supply events through on-site valuations and remote pricing initiatives.
Location: Palo Alto
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Facilitate valuation appointments and provide a relaxed, consultative experience that educates clients on item value within the marketplace.
  • •Conduct real-time valuations and authentication of fine jewelry and watches using industry-specific tools.
  • •Provide pre-consignment pricing services to consignors and internal sales partners.
  • •Maintain pricing trend and sell-through velocity understanding by working with Pricing and Authentication teams.
  • •Own sell-through performance and appointment-to-consignment conversion metrics, and partner with the Store Manager on in-store priorities.

Pay and Benefits

Salary: USD 82,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Equity401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysFlex Time

Key Requirements

  • •Strong knowledge of fine jewelry in the primary and secondary market.
  • •2-5 years experience working in the luxury space in a customer-facing role.
  • •Flexibility to work certain weekend days.
  • •Strong problem-solving skills to identify obstacles and ensure smooth execution of valuation processes.
  • •Exceptional attention to detail and ability to manage multiple complex, time-sensitive situations while staying calm and composed.
Experience:2-5 yearsLuxuryRetail
Skills:Attention to detailProblem-solvingCommunicationPresentation skillsClient service
Certifications:Graduate Gemologist (GG)Accredited Jewelry Professional (AJP)
Tech Stack:AIMachine learning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor