Service Advisor, Munich (m/f/d)

Lucid Motors
Munich
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Interpersonal skills","Empathy","Patience","Problem-solving","Communication"]

Serve as the primary point of contact for the Lucid Service Center, delivering a top-tier customer experience throughout the service lifecycle. You’ll interview clients to understand concerns, perform vehicle walk-around write-ups, coordinate with technicians on repair options, and ensure accurate repair order documentation. You’ll also track vehicles through maintenance, collect payment, manage redelivery, and handle customer service tasks like phones and scheduling.

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Lucid Motors
Lucid Motors
2 days ago

Service Advisor, Munich (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for the Lucid Service Center, delivering a top-tier customer experience throughout the service lifecycle. You’ll interview clients to understand concerns, perform vehicle walk-around write-ups, coordinate with technicians on repair options, and ensure accurate repair order documentation. You’ll also track vehicles through maintenance, collect payment, manage redelivery, and handle customer service tasks like phones and scheduling.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet clients promptly and deliver excellent customer experience throughout the service process.
  • •Conduct vehicle walk-around and write-up processes to accurately identify the primary concern from interviews and visual assessments.
  • •Document client concerns and follow repair order documentation procedures for technician diagnosis and repair.
  • •Explain service options, including time and cost estimates, and track client vehicles through maintenance and repair.
  • •Perform redelivery, ensuring work meets Lucid standards, collect payment, and handle customer service tasks like phones and scheduling.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •4+ years providing excellent customer experience in an automotive environment.
  • •Excellent interpersonal skills with an empathic and patient demeanor.
  • •Ability to explain complicated concepts to clients who may not know industry terminology.
  • •Comfort using basic computer applications such as Microsoft Office and learning proprietary DMS software.
  • •A valid driver license class.
Experience:4+ yearsAutomotiveEVElectric vehicles
Skills:Interpersonal skillsEmpathyPatienceProblem-solvingCommunication
Languages:English
Tech Stack:Microsoft OfficeDMS softwareHV systemsEV powertrains

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn