Product Design Director, Frontline Servicing Experiences

Discover Financial
New York, Richmond
Full timeUSD 209,500 - 286,900 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Leadership","Human-centered design","Problem-solving","Collaboration","Communication"]

Lead the Frontline Servicing Experiences design team within the Card Servicing & Support portfolio, shaping end-to-end design strategy for mission-critical tools used by customer service agents. Manage and grow designers through Design Leads, guide interfaces for complex live-call workflows, and oversee the design system—advancing repeatable patterns and AI-driven agent experiences. Partner with Product and Engineering to influence roadmaps and maintain design standards across the portfolio.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 day ago

Product Design Director, Frontline Servicing Experiences

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Frontline Servicing Experiences design team within the Card Servicing & Support portfolio, shaping end-to-end design strategy for mission-critical tools used by customer service agents. Manage and grow designers through Design Leads, guide interfaces for complex live-call workflows, and oversee the design system—advancing repeatable patterns and AI-driven agent experiences. Partner with Product and Engineering to influence roadmaps and maintain design standards across the portfolio.
Location: New York, Richmond
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Director level

Key Responsibilities

  • •Lead and grow a sizable design team through Design Leads, setting standards and mentoring to elevate design quality.
  • •Guide design for complex live-call agent workflows with clear, reliable, information-dense interfaces.
  • •Oversee the design system for frontline platforms to ensure consistency, repeatable patterns, and AI integrations.
  • •Partner with Product and Engineering leadership to influence roadmaps and maintain design standards during technical builds.
  • •Drive portfolio-level design strategy across Card Servicing & Support to keep credit card servicing experiences connected and consistent.

Pay and Benefits

Salary: USD 209,500 - 286,900 annually

Key Requirements

  • •At least 8 years of experience in a product design role.
  • •At least 3 years of experience leading design teams.
  • •Preferred: at least 10 years of product design experience.
  • •Preferred: at least 5 years of leading design teams.
  • •Experience with design systems and end-to-end product design across UX/UI, strategy, content, and research (strategy through delivery).
Experience:8+ yearsBankingFinancial services
Skills:LeadershipHuman-centered designProblem-solvingCollaborationCommunication
Tech Stack:FigmaAIWebMobile

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn