IT Service Owner (Kraków, PODLASKIE, PL, 30-347)

HSBC
Krakow
Workplace: HybridFull timePLN 15,109 - 22,658 monthlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Negotiation","Collaboration","Proactive approach","Independent work"]

Own the end-to-end delivery, support, performance, and continual improvement of IT services supporting the business. Ensure services follow ITIL service lifecycle practices, maintain governance and compliance with IT controls and FIM requirements, and proactively plan for capacity, refreshes, and vulnerability management. Act as escalation point for stakeholders, maintain audit and risk readiness, and drive operational stability including backup/restore and disaster recovery testing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
5 hours ago

IT Service Owner (Kraków, PODLASKIE, PL, 30-347)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end delivery, support, performance, and continual improvement of IT services supporting the business. Ensure services follow ITIL service lifecycle practices, maintain governance and compliance with IT controls and FIM requirements, and proactively plan for capacity, refreshes, and vulnerability management. Act as escalation point for stakeholders, maintain audit and risk readiness, and drive operational stability including backup/restore and disaster recovery testing.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end delivery, support, performance, and continual improvement for assigned applications, services, and infrastructure.
  • •Ensure services operate according to ITIL service lifecycle practices and continual service improvement.
  • •Maintain governance and compliance with IT controls, FIM requirements, and relevant technology processes.
  • •Plan proactively for service requirements including technology refreshes, capacity upgrades, vulnerability management, and demand changes.
  • •Act as escalation point for stakeholders and maintain audit and risk readiness, improving controls to prevent repeat issues.

Pay and Benefits

Salary: PLN 15,109 - 22,658 monthly
Perks:Health InsurancePensionLife InsurancePrivate MedicalMultisport CardFree ParkingHome OfficeEmployee AssistanceLearning Budget

Key Requirements

  • •At least five years of experience in IT Service Management, infrastructure or software support, or project management.
  • •Strong knowledge of ITIL methodologies, including Service Level Management, Service Continuity, Information Security Management, and Change Management.
  • •Understand IT infrastructure, architecture, risk management, and issue management.
  • •Demonstrable experience managing IT controls (access, change, vulnerability and patching, logging, backup and disaster recovery) with KPI reporting.
  • •Excellent stakeholder management with the ability to build relationships, negotiate, lead discussions, and present to senior leadership.
Skills:Stakeholder managementNegotiationCollaborationProactive approachIndependent work
Languages:English
Tech Stack:ITILService Level ManagementService ContinuityInformation Security ManagementChange ManagementWindowsLinuxOracleVulnerability managementPatchingLoggingBackupDisaster recoveryDisaster recovery testingMajor incident coordination

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn