World Fuel Services

2 days ago

Trip Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Coordinate international business aviation missions end-to-end, serving as the primary point of contact for flight departments and operators. Arrange permits, airport slots/PPRs, ground handling, crew accommodations, transportation, and customs/immigration processes. Deliver proactive customer support as a trusted advisor for Trip Support accounts, maintain trip records in the Falcon system, manage trip cost estimates, and monitor mission status through rotating 24/7 shift coverage.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
•Coordinate international overflight and landing permits, airport slots/PPRs, ground handling, crew accommodations, ground transportation, and customs/immigration requirements.
•Provide proactive communication and operational updates, resolve customer issues, and act as a trusted advisor/account manager for Trip Support accounts.
•Create, update, and maintain trip records in the Falcon system; prepare and manage trip cost estimates; conduct quality checks for operational accuracy.
•Participate in operations communications rotation and support 24/7 coverage through rotating shift schedules while assisting time-sensitive operational needs.

Key Requirements

•2-5 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related environments.
•Exceptional customer service and relationship management skills.
•Strong attention to detail and ability to manage multiple priorities simultaneously.
•Excellent verbal and written communication skills.
•Strong Microsoft Office skills (Excel, Outlook, PowerPoint) and flexibility to work rotating shifts (nights, weekends, holidays).

Experience:2-5 yearsAviation operations

Education:Bachelor's in Aviation, Business, or a related field

Skills:Customer-focusedRelationship managementAttention to detailCommunicationProblem-solving

Certifications:FAA Dispatcher Certificate

Tech Stack:FalconMicrosoft OfficeExcelOutlookPowerPoint

Company Brief

World Fuel Services

World Kinect Corporation provides global fuel logistics, energy procurement, and related supply chain services to aviation, marine, and land transportation customers. The company helps businesses source, manage, and optimize fuel and energy needs worldwide.

Industry: Energy Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Miami, United States

Founded: 1984

Website LinkedIn

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World Fuel Services

2 days ago

Trip Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
•Coordinate international overflight and landing permits, airport slots/PPRs, ground handling, crew accommodations, ground transportation, and customs/immigration requirements.
•Provide proactive communication and operational updates, resolve customer issues, and act as a trusted advisor/account manager for Trip Support accounts.
•Create, update, and maintain trip records in the Falcon system; prepare and manage trip cost estimates; conduct quality checks for operational accuracy.
•Participate in operations communications rotation and support 24/7 coverage through rotating shift schedules while assisting time-sensitive operational needs.

Key Requirements

•2-5 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related environments.
•Exceptional customer service and relationship management skills.
•Strong attention to detail and ability to manage multiple priorities simultaneously.
•Excellent verbal and written communication skills.
•Strong Microsoft Office skills (Excel, Outlook, PowerPoint) and flexibility to work rotating shifts (nights, weekends, holidays).

Experience:2-5 yearsAviation operations

Education:Bachelor's in Aviation, Business, or a related field

Skills:Customer-focusedRelationship managementAttention to detailCommunicationProblem-solving

Certifications:FAA Dispatcher Certificate

Tech Stack:FalconMicrosoft OfficeExcelOutlookPowerPoint

Company Brief

World Fuel Services

Industry: Energy Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Miami, United States

Founded: 1984

Website LinkedIn