Key Account Manager - International (Temp)

Cotopaxi
Salt Lake City
Workplace: RemoteTemporaryUSD 32+ hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Organizational skills","Attention to detail","Communication","Relationship building","Proactive problem-solving"]

Own the international B2B order lifecycle for Cotopaxi’s distributor partners—from order entry and allocation through fulfillment, shipment, invoicing, and billing. Serve as the key point of contact for product availability, pricing, timelines, and proactively resolve issues and order changes. Partner with Sales, Sales Planning & Operations, Logistics, Distribution, and Accounting, maintain order trackers and documentation, and help identify accounts receivable issues. Temporary coverage for September–November 2026.

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FursaFursa
Cotopaxi
Cotopaxi
2 days ago

Key Account Manager - International (Temp)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the international B2B order lifecycle for Cotopaxi’s distributor partners—from order entry and allocation through fulfillment, shipment, invoicing, and billing. Serve as the key point of contact for product availability, pricing, timelines, and proactively resolve issues and order changes. Partner with Sales, Sales Planning & Operations, Logistics, Distribution, and Accounting, maintain order trackers and documentation, and help identify accounts receivable issues. Temporary coverage for September–November 2026.
Location: Salt Lake City
Workplace: Remote
Employment Type: Temporary
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support and manage international distributor relationships as the responsive point of contact for questions, updates, and order status.
  • •Manage the full order lifecycle from order entry and allocation through fulfillment, shipment, invoicing, and billing with accuracy and timeliness.
  • •Monitor fulfillment and delivery timelines, partnering with Logistics and Distribution to resolve issues and ensure shipment meets customer requirements.
  • •Provide proactive communication on order allocation, product availability, fulfillment timelines, and potential delays or risks.
  • •Process order changes, returns, and warranty claims; partner with Sales and Accounting to help resolve accounts receivable issues.

Pay and Benefits

Salary: USD 32 hourly

Key Requirements

  • •2+ years of experience in client service, account management, sales support, order management, or a related field.
  • •Experience with an ERP or order management system (NetSuite strongly preferred).
  • •Strong organizational skills and exceptional attention to detail for managing multiple orders, priorities, and deadlines.
  • •Strong written and verbal communication skills for partnering with internal teams and international distributors.
  • •Ability to proactively resolve issues, build positive distributor/customer relationships, and work independently with limited oversight.
Experience:2+ yearsConsumer productsOutdoorRetailB2BDistributor management
Skills:Organizational skillsAttention to detailCommunicationRelationship buildingProactive problem-solving
Tech Stack:NetSuiteERPOrder management systemsOrder trackersReporting tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Cotopaxi
Cotopaxi is a purpose-driven outdoor apparel and gear company that sells direct-to-consumer products and donates a portion of revenue to its foundation to support poverty-alleviation and community development programs worldwide.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Funding: Series C
Headquarters: Salt Lake City, United States
Founded: 2014
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