IT Support Officer

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Problem-solving","Communication","Independence","Teamwork","Prioritization"]

Provide Level 1 to Level 3 technical support across a range of hardware, software, and connected devices, serving as the escalation point for complex issues. Take ownership of configuring, supporting, and maintaining personal/mobile devices, including iOS and Android. Support smart TV and media streaming setups, troubleshoot smart home/office automation, and maintain ELV infrastructure such as IP CCTV and access control. Diagnose LAN/WAN and Wi‑Fi connectivity problems and assist with Windows Server administration and documentation/vendor coordination.

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FursaFursa
Qureos
Qureos
2 days ago

IT Support Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide Level 1 to Level 3 technical support across a range of hardware, software, and connected devices, serving as the escalation point for complex issues. Take ownership of configuring, supporting, and maintaining personal/mobile devices, including iOS and Android. Support smart TV and media streaming setups, troubleshoot smart home/office automation, and maintain ELV infrastructure such as IP CCTV and access control. Diagnose LAN/WAN and Wi‑Fi connectivity problems and assist with Windows Server administration and documentation/vendor coordination.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide Level 1, Level 2, and Level 3 end-to-end support to users, resolving complex hardware and software issues.
  • •Configure, support, and troubleshoot iOS and Android smartphones and tablets, plus personal computing devices.
  • •Install, configure, and troubleshoot smart TVs, media streaming boxes, and smart home/office automation systems.
  • •Support, maintain, and troubleshoot ELV infrastructure including IP CCTV camera systems and access control.
  • •Manage and troubleshoot network connectivity across LAN, WAN, and Wi‑Fi, including L2/L3 troubleshooting and assist with Windows Server administration.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • •Cisco Certified Network Associate (CCNA).
  • •Minimum of 3 years of experience in a similar IT support role.
  • •Strong knowledge of hardware/software including Windows and Microsoft Office.
  • •Experience troubleshooting network connectivity and performance issues, with knowledge of security protocols and best practices.
Experience:Investment or financial sector
Education:Bachelor's
Skills:Problem-solvingCommunicationIndependenceTeamworkPrioritization
Certifications:CCNA
Tech Stack:Windows ServerActive DirectoryGroup PolicyDNSDHCPWindowsMicrosoft OfficeIOSAndroidSmart TVsApple TVAndroid TVWi-FiLANWANSwitchesRoutersAccess pointsIP CCTVELV infrastructure

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn