Information Security Program Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of customers as a trusted advisor, ensuring Cofense solutions meet client business objectives and delivering consultative guidance throughout the customer lifecycle. Drive outcomes tied to revenue retention, product and feature adoption, revenue expansion, and overall customer satisfaction. Manage risk to minimize churn, create get-well plans, run simulated phishing programs, deliver remediation reporting, coordinate projects, and maintain comprehensive documentation using the CSM toolset.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Develop and manage relationships for assigned clients and stakeholders, coordinating onboarding, implementation, and ongoing lifecycle engagement.
•Perform risk management to minimize churn, present ROI to stakeholders, and develop get-well plans to increase customer satisfaction.
•Create and maintain comprehensive documentation for your book of business, performing administrative tasks in the CSM toolset.
•Coordinate internal resources and third parties/vendors to execute projects on time, within scope, and within budget.
•Own simulated phishing defense program delivery and contractual requirements, including managed training execution and monthly remediation reports.

Key Requirements

•2-4 years of experience applying analytic methodologies and principles related to cyber threat management and/or client portfolio management.
•Previous experience supporting customers in a consultant, managed services, or technical account management capacity.
•Intermediate knowledge of the phishing threat landscape and the risk it presents to organizations.
•Fundamental understanding of messaging, SMTP, and email products.
•CISSP, Security+, or PMP certification a plus; information security and program management experience preferred.

Experience:2-4 yearsCyber threat managementClient portfolio management

Education:Bachelor's

Skills:CommunicationsRapport buildingAnalytical thinkingProcess-focusedCustomer focus

Certifications:CISSPSecurity+PMP

Tech Stack:CSM toolsetPhishing programsMessagingSMTPEmailMicrosoft WordMicrosoft ExcelPowerPointAI toolsChurnZero

Company Brief

Cofense

Website

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Cofense

1 month ago

Information Security Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Develop and manage relationships for assigned clients and stakeholders, coordinating onboarding, implementation, and ongoing lifecycle engagement.
•Perform risk management to minimize churn, present ROI to stakeholders, and develop get-well plans to increase customer satisfaction.
•Create and maintain comprehensive documentation for your book of business, performing administrative tasks in the CSM toolset.
•Coordinate internal resources and third parties/vendors to execute projects on time, within scope, and within budget.
•Own simulated phishing defense program delivery and contractual requirements, including managed training execution and monthly remediation reports.

Key Requirements

•2-4 years of experience applying analytic methodologies and principles related to cyber threat management and/or client portfolio management.
•Previous experience supporting customers in a consultant, managed services, or technical account management capacity.
•Intermediate knowledge of the phishing threat landscape and the risk it presents to organizations.
•Fundamental understanding of messaging, SMTP, and email products.
•CISSP, Security+, or PMP certification a plus; information security and program management experience preferred.

Experience:2-4 yearsCyber threat managementClient portfolio management

Education:Bachelor's

Skills:CommunicationsRapport buildingAnalytical thinkingProcess-focusedCustomer focus

Certifications:CISSPSecurity+PMP

Tech Stack:CSM toolsetPhishing programsMessagingSMTPEmailMicrosoft WordMicrosoft ExcelPowerPointAI toolsChurnZero

Company Brief

Cofense

Website