Forward Deployed AI Engineer - ServiceNow (Global role)

Atos
Mexico City
Full timeFunction: Data Science & Machine LearningExperience: 7+ yearsSkills: ["Analytical","Debugging","Problem-solving","Communication","Stakeholder collaboration"]

Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications, including intelligent workflows and AI-powered automation. Build conversational workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent. Translate requirements into scalable technical solutions, support integrations via REST/SOAP APIs and IntegrationHub/MID Server, and ensure best practices, security standards, testing, and release activities across the global ServiceNow portfolio.

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FursaFursa
Atos
Atos
1 day ago

Forward Deployed AI Engineer - ServiceNow (Global role)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications, including intelligent workflows and AI-powered automation. Build conversational workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent. Translate requirements into scalable technical solutions, support integrations via REST/SOAP APIs and IntegrationHub/MID Server, and ensure best practices, security standards, testing, and release activities across the global ServiceNow portfolio.
Location: Mexico City
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.
  • •Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent.
  • •Configure workflows and platform components including business rules, client scripts, UI policies, script includes, catalogs, and integrations.
  • •Build AI-powered automation and conversational workflow solutions, including enterprise integration and workflow orchestration across multiple applications.
  • •Support platform upgrades, enhancements, release management, unit testing, debugging, defect resolution, and technical troubleshooting.

Key Requirements

  • •7+ years of ServiceNow platform development experience, including intelligent workflow automation, enterprise integrations, and CMDB/CSDM implementations.
  • •Hands-on ServiceNow Developer experience in enterprise or consulting environments.
  • •Expertise with ServiceNow development capabilities such as Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
  • •Experience with at least two ServiceNow modules (e.g., ITSM, HRSD, CSM, ITOM, Service Catalog, and custom applications).
  • •Ability to translate functional and technical requirements into scalable solutions and support deployment activities (UAT, hypercare, post-production stabilization).
Experience:7+ yearsEnterprise integrationsServiceNowGenAIAI automationITSM
Skills:AnalyticalDebuggingProblem-solvingCommunicationStakeholder collaboration
Certifications:CSA - Certified System AdministratorCAD - Certified Application DeveloperCIS certifications Data Foundation - CMDB, CSDMMicro-certifications in AI / GenAI capabilities
Tech Stack:ServiceNowNow AssistGenAI SkillsAI AgentsAgentic workflowsAI Search Predictive IntelligenceFlow DesignerVirtual AgentServiceNow StudioGlide APIsJavaScriptScript IncludesBusiness RulesClient ScriptsUI PoliciesRESTSOAPIntegrationHubMID ServerCMDB

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn