Technical Support Engineer

Midis Group
Jordan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving"]

Address technical issues promptly and efficiently using defined support processes, while maintaining strong relationships with partners and end users. Triage and resolve technical reports from customers, ensure constant communication with assigned vendors to secure support, and handle after-hours queries during assigned rotations, escalating issues when needed. Contribute to overall customer satisfaction through timely reporting and effective coordination.

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FursaFursa
Midis Group
Midis Group
1 month ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Address technical issues promptly and efficiently using defined support processes, while maintaining strong relationships with partners and end users. Triage and resolve technical reports from customers, ensure constant communication with assigned vendors to secure support, and handle after-hours queries during assigned rotations, escalating issues when needed. Contribute to overall customer satisfaction through timely reporting and effective coordination.
Location: Jordan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Analyze technical issues based on defined support processes and report actions accordingly.
  • •Attend to technical issues raised by partners and end users in a timely and efficient manner.
  • •Maintain strong relationships with partners and customers to ensure satisfaction.
  • •Communicate effectively with assigned vendors to secure full support on technical issues.
  • •Respond to after-hours support queries during assigned rotations and escalate issues if needed.

Key Requirements

  • •At least 3 years of relevant experience, preferably as an ATM Engineer.
  • •Bachelor’s degree in Computer Science or a related field.
  • •Ability to analyze technical issues using defined support processes and procedures.
  • •Ability to attend to technical issues raised by partners and end users in a timely and efficient manner.
  • •Strong communication skills to maintain relationships with partners/customers and coordinate with vendors.
Experience:3+ years
Education:Bachelor's in Computer Science
Skills:CommunicationProblem-solving

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website