Solutions Architect

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Empathy","Problem-solving"]

Senior Solutions Engineer at Fin (AI Customer Agent) engaging directly with customers as a trusted advisor across the sales cycle. You’ll collaborate with Product, R&D, and Engineering to translate customer needs into AI-powered solutions, lead technical discovery, design tailored POCs, and address RFPs and security questions while driving customer value and adoption in a hybrid, post-sale pre-sales context.

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FursaFursa
Intercom
Intercom
2 months ago

Solutions Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Senior Solutions Engineer at Fin (AI Customer Agent) engaging directly with customers as a trusted advisor across the sales cycle. You’ll collaborate with Product, R&D, and Engineering to translate customer needs into AI-powered solutions, lead technical discovery, design tailored POCs, and address RFPs and security questions while driving customer value and adoption in a hybrid, post-sale pre-sales context.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead technical discovery to identify and address our customers’ needs.
  • •Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
  • •Conduct impactful, value-based solution reviews and in-depth technical sessions.
  • •Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
  • •Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionEquity

Key Requirements

  • •Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
  • •Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
  • •Ability to solve problems independently while thriving in collaborative team environments.
  • •Proven time management skills in a dynamic team environment.
  • •Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Experience:5+ yearsSaaSAICustomer Service
Skills:CommunicationEmpathyProblem-solving
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn