Intercom

1 month ago

Senior Solutions Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Solutions Engineer at Fin (AI Customer Agent) engaging directly with customers as a trusted advisor across the sales cycle. You’ll collaborate with Product, R&D, and Engineering to translate customer needs into AI-powered solutions, lead technical discovery, design tailored POCs, and address RFPs and security questions while driving customer value and adoption in a hybrid, post-sale pre-sales context.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead technical discovery to identify and address our customers’ needs.
•Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
•Conduct impactful, value-based solution reviews and in-depth technical sessions.
•Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
•Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalPensionEquity

Key Requirements

•Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
•Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
•Ability to solve problems independently while thriving in collaborative team environments.
•Proven time management skills in a dynamic team environment.
•Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.

Experience:5+ yearsSaaSAICustomer Service

Skills:CommunicationEmpathyProblem-solving

Languages:English

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Senior Solutions Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead technical discovery to identify and address our customers’ needs.
•Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
•Conduct impactful, value-based solution reviews and in-depth technical sessions.
•Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
•Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalPensionEquity

Key Requirements

•Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
•Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
•Ability to solve problems independently while thriving in collaborative team environments.
•Proven time management skills in a dynamic team environment.
•Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.

Experience:5+ yearsSaaSAICustomer Service

Skills:CommunicationEmpathyProblem-solving

Languages:English

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn