Manager, Credit Control Services (Operation Support) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical","Communication","Ownership","Servicing mindset"]

Lead end-to-end operations for retail banking Credit Control Services within Hang Seng, driving project delivery, system development and enhancements, and process streamlining. Partner with global and regional stakeholders to resolve issues and align priorities. Oversee management information (MI) development and optimize collections and contact strategies in relevant systems, providing recommendations to strengthen credit policy and collections under changing market conditions.

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FursaFursa
HSBC
HSBC
19 hours ago

Manager, Credit Control Services (Operation Support) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead end-to-end operations for retail banking Credit Control Services within Hang Seng, driving project delivery, system development and enhancements, and process streamlining. Partner with global and regional stakeholders to resolve issues and align priorities. Oversee management information (MI) development and optimize collections and contact strategies in relevant systems, providing recommendations to strengthen credit policy and collections under changing market conditions.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end activities for project management, system development and implementation, ensuring delivery to agreed timelines and quality standards.
  • •Collaborate with global and regional stakeholders to drive timely actions, resolve issues, and align on priorities and outcomes.
  • •Lead new initiatives and projects including process simplification/streamlining, system enhancements, and service migration to improve operational efficiency.
  • •Plan, direct, and manage development, validation, and production of high-quality management information (MI) for decision-making and performance monitoring.
  • •Implement and optimize collections and contact strategies within relevant systems, providing timely recommendations on credit policy and collections strategy.

Key Requirements

  • •University degree in Business or a related discipline, or relevant qualifications/experience.
  • •Minimum 5 years’ relevant experience in project management, analytics, debt collections, and/or credit risk.
  • •Sound knowledge of retail banking, with exposure to operational risk management as an advantage.
  • •Good knowledge of application software; proficiency in SAS and Microsoft Office (Word, Excel, PowerPoint, Access) preferred.
  • •Proficiency in English and Chinese; fluency in Putonghua is an advantage.
Experience:5+ years
Education:Bachelor's in Business
Skills:Problem-solvingAnalyticalCommunicationOwnershipServicing mindset
Languages:EnglishChinesePutonghua
Tech Stack:SASMicrosoft OfficeWordExcelPowerPointAccess

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn