Customer Care Representative- Spanish/English

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Communication","Problem-solving","Active listening","Attention to detail"]

Join the New Cairo team for a full-time on-site Customer Care role supporting a new account launch. You’ll handle customer interactions with efficiency and empathy, provide tailored solutions, and maintain a positive customer experience through clear communication and professional phone etiquette. The ideal candidate is fluent in Spanish (B2/C1), brings strong customer service skills, demonstrates sharp problem-solving and active listening, and can work night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Care Representative- Spanish/English

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Join the New Cairo team for a full-time on-site Customer Care role supporting a new account launch. You’ll handle customer interactions with efficiency and empathy, provide tailored solutions, and maintain a positive customer experience through clear communication and professional phone etiquette. The ideal candidate is fluent in Spanish (B2/C1), brings strong customer service skills, demonstrates sharp problem-solving and active listening, and can work night and overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Deliver tailored solutions that meet each customer’s needs.
  • •Create a positive customer experience through clear communication.
  • •Use professional phone etiquette during customer communications.
  • •Support customers to ensure smooth service during a new account launch.

Key Requirements

  • •Fluency in Spanish (B2/C1) is required.
  • •Strong customer service and support skills.
  • •Sharp problem-solving, active listening, and attention to detail.
  • •Prior experience in a customer-facing role and familiarity with CRM tools is a plus.
  • •Flexibility to work night and overnight shifts.
Skills:EmpathyCommunicationProblem-solvingActive listeningAttention to detail
Languages:SpanishEnglish
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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