Customer Engineer - C1

Applied Materials
Beijing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Troubleshooting","Customer collaboration","Learning agility"]

Serve as the direct liaison with customers, collaborating to install, maintain, and upgrade semiconductor/advanced-display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems with training provided. Coordinate and communicate with customers to ensure smooth operations and exceptional service, working closely with senior field service/customer engineers.

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FursaFursa
Applied Materials
Applied Materials
1 week ago

Customer Engineer - C1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers, collaborating to install, maintain, and upgrade semiconductor/advanced-display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems with training provided. Coordinate and communicate with customers to ensure smooth operations and exceptional service, working closely with senior field service/customer engineers.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collaborate with senior field service/customer engineers on installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to support smooth operations and exceptional service.
  • •Fulfill additional duties as assigned.
Travel: Medium travel

Pay and Benefits

Perks:Travel AllowanceEmployee AssistanceWellness Stipend

Key Requirements

  • •Completion of an associate degree, military technical training, field service experience, or trade certification.
  • •Basic mechanical aptitude and ability to interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Effective written and verbal communication skills.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license and ability to obtain a passport if travel is required.
Experience:Field serviceCustomer support
Education:Associate's in electronics or engineering technologies
Skills:CommunicationTroubleshootingCustomer collaborationLearning agility
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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