CSR / Teller - Elmhurst - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Judgment","Communication"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, following up to resolve issues, and maintaining confidentiality. Perform daily office responsibilities, keep accurate cash/balancing records, and stay current on retail policies and procedures. Handle customer problems professionally, escalate complex issues to leadership, and make consultative referrals to bankers and business partners using the appropriate tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR / Teller - Elmhurst - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, following up to resolve issues, and maintaining confidentiality. Perform daily office responsibilities, keep accurate cash/balancing records, and stay current on retail policies and procedures. Handle customer problems professionally, escalate complex issues to leadership, and make consultative referrals to bankers and business partners using the appropriate tracking tools.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, resolve issues, and respond timely to correspondence.
  • •Perform daily office responsibilities, maintain cash/balancing records per policy, and address outages by enlisting help as needed.
  • •Handle consumer and business customer problems professionally and direct complex issues to the Lead Customer Service Representative or leadership as required.
  • •During customer interactions, identify needs and refer customers to bankers and business partners for consultative conversations using tracking tools.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Ability to interact comfortably and confidently with the public.
  • •Extensive cash handling experience/ability.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingJudgmentCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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