Sales & Service Lead | Responsable Des Ventes et du Service - Royalmount

Alo Yoga
Canada
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Decision-making","Communication","Coaching","Feedback orientation"]

Lead sales-floor guest experience by evaluating guest connection and providing technical product education, while coaching Sales & Service Associates and cashiers to close gaps. Manage day-to-day store execution through reporting and metrics, workforce coverage, and sales initiatives. Partner with Operations & Visual leads on budgets, expenses, inventory control, vendor relationships, technology, and facilities to maintain and maximize store performance. Directly oversee recruiting, talent development, and ongoing feedback.

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Alo Yoga
Alo Yoga
1 month ago

Sales & Service Lead | Responsable Des Ventes et du Service - Royalmount

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead sales-floor guest experience by evaluating guest connection and providing technical product education, while coaching Sales & Service Associates and cashiers to close gaps. Manage day-to-day store execution through reporting and metrics, workforce coverage, and sales initiatives. Partner with Operations & Visual leads on budgets, expenses, inventory control, vendor relationships, technology, and facilities to maintain and maximize store performance. Directly oversee recruiting, talent development, and ongoing feedback.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience by assessing guest connection and technical product education, supporting team members with feedback and coaching.
  • •Develop the client relationship daily and drive engagement, guest education, and interaction targets.
  • •Analyze reports to strategize, deliver results, support action-plan implementation, and highlight growth opportunities.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
  • •Directly oversee Sales & Service Associates and cashiers, managing recruitment and talent development while using performance tools for continuous feedback.

Key Requirements

  • •2+ years prior work experience in a client-centric, sales environment.
  • •Proven leadership capabilities demonstrating excellent decision making.
  • •Values feedback, receptive to receiving feedback and eager to provide.
  • •Excellent interpersonal and written communication skills.
  • •Ability to lift, push, carry or otherwise move up to 50 pounds.
Experience:2+ years
Skills:LeadershipDecision-makingCommunicationCoachingFeedback orientation
Languages:French

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn