RealReal

2 days ago

TechOps Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and coach a local team of 2–4 TechOps administrators to ensure high-quality on-site support and service delivery. Own the support workflow, ticket handling, and SLA execution, while serving as a primary administrator and subject-matter expert. Drive local site projects, vendor escalations, device refresh, audits, and migrations across desktops, laptops, phones, networking, MDM, and cloud-based systems. Document issues in Jira Service Management and improve processes continuously.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead a team of 2–4 local TechOps administrators, providing guidance, coaching, and performance feedback.
•Manage schedules and rotational on-call coverage to ensure on-site and weekend support.
•Own the support workflow: handle, delegate, or escalate tickets within SLA requirements and maintain high customer service.
•Conduct deep-dive investigations into technical issues across desktops, laptops, phones, networking, MDM platforms, internal tools, automation, and cloud-based systems.
•Oversee audits, inventory management, device refresh, and migrations while enforcing change management for production updates.

Pay and Benefits

Salary: USD 112,000 - 130,000

Key Requirements

•5+ years of professional experience in IT, Technical Operations, Help Desk, or a related support environment.
•1+ year of experience leading, mentoring, coaching, or supervising team members.
•Troubleshoot end-user hardware, software, and systems issues in a complex technology environment.
•Foundational networking knowledge and troubleshooting methodologies.
•Experience administering endpoint/device management or Mobile Device Management (MDM) solutions, plus identity and access management (user provisioning, authentication, and access controls).

Experience:Information technologyHelp deskTechnical operationsEnterprise ITIdentity and access management

Skills:LeadershipCoachingProblem-solvingCommunicationAnalytical thinking

Tech Stack:Jira Service ManagementMDMMobile Device ManagementSingle Sign-On (SSO)Multi-Factor Authentication (MFA)IntuneJamfWorkspace ONEGoogle WorkspaceMicrosoft 365SailPointActive DirectoryLDAPTCP/IPDNSWireless networkingWindowsMacOSCloud-based systemsIdentity providers

Company Brief

RealReal

Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 3.3

Website LinkedIn Glassdoor

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RealReal

2 days ago

TechOps Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead a team of 2–4 local TechOps administrators, providing guidance, coaching, and performance feedback.
•Manage schedules and rotational on-call coverage to ensure on-site and weekend support.
•Own the support workflow: handle, delegate, or escalate tickets within SLA requirements and maintain high customer service.
•Conduct deep-dive investigations into technical issues across desktops, laptops, phones, networking, MDM platforms, internal tools, automation, and cloud-based systems.
•Oversee audits, inventory management, device refresh, and migrations while enforcing change management for production updates.

Pay and Benefits

Salary: USD 112,000 - 130,000

Key Requirements

•5+ years of professional experience in IT, Technical Operations, Help Desk, or a related support environment.
•1+ year of experience leading, mentoring, coaching, or supervising team members.
•Troubleshoot end-user hardware, software, and systems issues in a complex technology environment.
•Foundational networking knowledge and troubleshooting methodologies.
•Experience administering endpoint/device management or Mobile Device Management (MDM) solutions, plus identity and access management (user provisioning, authentication, and access controls).

Experience:Information technologyHelp deskTechnical operationsEnterprise ITIdentity and access management

Skills:LeadershipCoachingProblem-solvingCommunicationAnalytical thinking

Company Brief

RealReal

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 3.3

Website LinkedIn Glassdoor