TechOps Assistant Manager

RealReal
New Jersey
Workplace: OnsiteFull timeUSD 112,000 - 130,000Function: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Problem-solving","Communication","Analytical thinking"]

Lead and coach a local team of 2–4 TechOps administrators to ensure high-quality on-site support and service delivery. Own the support workflow, ticket handling, and SLA execution, while serving as a primary administrator and subject-matter expert. Drive local site projects, vendor escalations, device refresh, audits, and migrations across desktops, laptops, phones, networking, MDM, and cloud-based systems. Document issues in Jira Service Management and improve processes continuously.

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FursaFursa
RealReal
RealReal
1 month ago

TechOps Assistant Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead and coach a local team of 2–4 TechOps administrators to ensure high-quality on-site support and service delivery. Own the support workflow, ticket handling, and SLA execution, while serving as a primary administrator and subject-matter expert. Drive local site projects, vendor escalations, device refresh, audits, and migrations across desktops, laptops, phones, networking, MDM, and cloud-based systems. Document issues in Jira Service Management and improve processes continuously.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team of 2–4 local TechOps administrators, providing guidance, coaching, and performance feedback.
  • •Manage schedules and rotational on-call coverage to ensure on-site and weekend support.
  • •Own the support workflow: handle, delegate, or escalate tickets within SLA requirements and maintain high customer service.
  • •Conduct deep-dive investigations into technical issues across desktops, laptops, phones, networking, MDM platforms, internal tools, automation, and cloud-based systems.
  • •Oversee audits, inventory management, device refresh, and migrations while enforcing change management for production updates.

Pay and Benefits

Salary: USD 112,000 - 130,000

Key Requirements

  • •5+ years of professional experience in IT, Technical Operations, Help Desk, or a related support environment.
  • •1+ year of experience leading, mentoring, coaching, or supervising team members.
  • •Troubleshoot end-user hardware, software, and systems issues in a complex technology environment.
  • •Foundational networking knowledge and troubleshooting methodologies.
  • •Experience administering endpoint/device management or Mobile Device Management (MDM) solutions, plus identity and access management (user provisioning, authentication, and access controls).
Experience:Information technologyHelp deskTechnical operationsEnterprise ITIdentity and access management
Skills:LeadershipCoachingProblem-solvingCommunicationAnalytical thinking
Tech Stack:Jira Service ManagementMDMMobile Device ManagementSingle Sign-On (SSO)Multi-Factor Authentication (MFA)IntuneJamfWorkspace ONEGoogle WorkspaceMicrosoft 365SailPointActive DirectoryLDAPTCP/IPDNSWireless networkingWindowsMacOSCloud-based systemsIdentity providers

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor