Autodesk

1 week ago

Customer Success Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own post-sales customer success for a defined territory by orchestrating high-volume customer engagements and guiding onboarding, adoption, retention, and expansion. Partner with territory sales teams, resellers, technical support, and client services to maximize renewals and identify growth opportunities. Monitor customer usage and health indicators, manage account plans, and document customer activity using provided technology solutions.

Location: Amman

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Orchestrate high-volume customer engagements via phone, email, social media, and other channels to drive customer success in the territory.
•Collaborate with sales teams and internal/external partners to achieve renewals and expansion for assigned accounts.
•Develop account plans with territory sales teams to manage resources and achieve or exceed goals.
•Support customers through onboarding, adoption, retention, and expansion, and translate customer challenges into actionable strategies.
•Monitor usage data, health indicators, renewal dates, and growth opportunities; document customer opportunities and activity using provided technology solutions.

Key Requirements

•3+ years of customer success, renewals, or sales experience in the SaaS industry.
•Fluent English and Arabic language skills.
•Experience interacting with clients across different industries and levels over a broad geographic area.
•Ability to build customer relationships and insights over the phone.
•Experience with complex, escalated customer situations and navigating large organizations.

Experience:3+ yearsSaaS

Skills:CollaborationConsultative approachRelationship buildingHigh-velocity executionProblem-solving

Languages:EnglishArabic

Tech Stack:SalesforceCRM

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 week ago

Customer Success Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Orchestrate high-volume customer engagements via phone, email, social media, and other channels to drive customer success in the territory.
•Collaborate with sales teams and internal/external partners to achieve renewals and expansion for assigned accounts.
•Develop account plans with territory sales teams to manage resources and achieve or exceed goals.
•Support customers through onboarding, adoption, retention, and expansion, and translate customer challenges into actionable strategies.
•Monitor usage data, health indicators, renewal dates, and growth opportunities; document customer opportunities and activity using provided technology solutions.

Key Requirements

•3+ years of customer success, renewals, or sales experience in the SaaS industry.
•Fluent English and Arabic language skills.
•Experience interacting with clients across different industries and levels over a broad geographic area.
•Ability to build customer relationships and insights over the phone.
•Experience with complex, escalated customer situations and navigating large organizations.

Experience:3+ yearsSaaS

Skills:CollaborationConsultative approachRelationship buildingHigh-velocity executionProblem-solving

Languages:EnglishArabic

Tech Stack:SalesforceCRM

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor