Account Manager, DACH

Constructor
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Accountability","Relationship building","Risk management","Cross-functional collaboration","Data-driven analysis"]

Own a book of enterprise clients in the DACH region, guiding their experience from onboarding through renewal, upsell, and expansion. Build executive-level relationships, run complex renewal and upsell cycles, identify and mitigate customer risk, and uncover new use cases, features, and integrations. Partner cross-functionally with Sales, CSMs, SEs, and Product/Eng, document customer health in internal systems, and lead Quarterly Business Reviews.

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FursaFursa
Constructor
Constructor
2 days ago

Account Manager, DACH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own a book of enterprise clients in the DACH region, guiding their experience from onboarding through renewal, upsell, and expansion. Build executive-level relationships, run complex renewal and upsell cycles, identify and mitigate customer risk, and uncover new use cases, features, and integrations. Partner cross-functionally with Sales, CSMs, SEs, and Product/Eng, document customer health in internal systems, and lead Quarterly Business Reviews.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as strategic lead for clients in your assigned book of business.
  • •Build strong client relationships to understand business goals, needs, priorities, and how Constructor maps to them.
  • •Manage complex enterprise renewal and upsell cycles from start to finish across stakeholders up to the C-Suite.
  • •Uncover, monitor, and manage risks within your book of business.
  • •Educate clients on new use cases, features, and integrations to create added value and identify upsell opportunities, while keeping internal systems and stakeholders updated.
  • •Lead Quarterly Business Reviews to align on client goals and how Constructor maps to them.

Key Requirements

  • •Minimum 3+ years working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS company (preferably ecommerce-focused).
  • •German language skills are a MUST.
  • •Ability to influence and build deep customer relationships, including at the VP+ level.
  • •Proven ability to uncover and manage risk within a book of business in a timely and effective manner.
  • •Proven ability to manage complex enterprise renewal and upsell cycles end to end, demonstrating product and business/economic benefits to multiple stakeholders.
Experience:3+ yearsSaaSEcommerce
Skills:AccountabilityRelationship buildingRisk managementCross-functional collaborationData-driven analysis
Languages:German
Tech Stack:LLMsTransformersA/B testingAnalytics

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn