Technical Success Manager- DACH

Darktrace
Germany
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration","Customer advocacy"]

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans, identify high-value use cases, and use product engagement and health indicators to catch adoption gaps and retention risks early. Lead mitigation planning for technical blockers and bring clear technical health insights into renewals, QBRs, and account strategy. Collaborate across account, engineering, services, support, and renewals teams.

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FursaFursa
Darktrace
Darktrace
1 day ago

Technical Success Manager- DACH

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Job Summary

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans, identify high-value use cases, and use product engagement and health indicators to catch adoption gaps and retention risks early. Lead mitigation planning for technical blockers and bring clear technical health insights into renewals, QBRs, and account strategy. Collaborate across account, engineering, services, support, and renewals teams.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams, understanding priorities, workflows, and success outcomes.
  • •Create technical success plans to support adoption, reduce risk, and deliver measurable value.
  • •Use product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks.
  • •Guide customers from deployment to active use, accelerating time-to-value and reducing handover friction.
  • •Lead mitigation planning for technical blockers and bring technical health insights into renewal readiness, QBRs, and account strategy.

Key Requirements

  • •Fluency in German and English.
  • •3+ years of experience in a technical, customer-facing role (e.g., Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
  • •Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Ability to drive adoption, retention, technical value realization, and customer health improvement.
  • •Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience:3+ yearsCybersecurity
Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy
Languages:GermanEnglish
Tech Stack:CybersecurityNetworkingCloudSaaSSOC workflowsThreat detectionIncident response

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn