Service Advisor - Dallas, TX

Lucid Motors
Dallas
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Interpersonal skills","Problem-solving","Communication","Documentation","Customer service"]

Serve as the customer-facing point of contact for Lucid’s new Dallas Service Center. Greet clients, manage service intake, coordinate inspections and check-in, document concerns and transport damage, and ensure accurate work orders. Track vehicle progress through maintenance and repair, provide service authorization and invoice explanations, uphold CSI KPI, handle warranty claim issues, and serve as the final quality control step before vehicle handover.

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Lucid Motors
Lucid Motors
2 months ago

Service Advisor - Dallas, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the customer-facing point of contact for Lucid’s new Dallas Service Center. Greet clients, manage service intake, coordinate inspections and check-in, document concerns and transport damage, and ensure accurate work orders. Track vehicle progress through maintenance and repair, provide service authorization and invoice explanations, uphold CSI KPI, handle warranty claim issues, and serve as the final quality control step before vehicle handover.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Inform clients throughout the service experience from initial contact to vehicle handover
  • •Perform vehicle inspections and thorough check-in processes; identify and report damage or visible wear
  • •Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading
  • •Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides as needed
  • •Uphold the CSI KPI, review work orders for accurate documentation and time punches, address warranty claim rejections, and serve as last QC step before vehicles are returned

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2-5 years of automotive experience and training in a Service Advisor or front-of-house customer-facing role
  • •Excellent interpersonal skills with a compassionate and patient demeanor
  • •Problem-solving and creative thinking, with the ability to articulate and document details for workflow
  • •Ability to tailor and explain automotive terminology to customers with varying automotive knowledge
  • •Proficiency in Microsoft Office and ability to learn proprietary DMS software
Experience:2-5 yearsAutomotive
Skills:Interpersonal skillsProblem-solvingCommunicationDocumentationCustomer service
Licenses:Driver's license
Languages:English
Tech Stack:Microsoft OfficeDocuSignDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn